CARE COORDINATION & PATIENT ENGAGEMENT PLATFORM

Reduce your clinic’s no-shows and improve your patients’ compliance with automated patient reminders

Timed Patient Reminders Automate Your Patient Communications and Keep your Patients on Track.




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Ensure your patients are always aware of their next steps and are staying compliant


Buddy Healthcare’s automated patient appointment and task reminders help hospitals and clinics to ensure that patients are always aware of the next steps in their surgical or other medical specialty care pathways.

The BuddyCare care coordination and patient management platform allows care teams to remind patients of their appointments with scheduled reminders and push notifications sent directly to their mobile devices. The automated patient reminders are integrated as a part of the digital care pathway and they have been timed to appear through push notifications exactly at the right time during the patient’s care process.


The importance of automated medical appointment reminders


Forgetting is one of the most common reasons patients will cite for no-shows. Forgetting also plays a key role when patients are not properly prepared for their surgery or procedure day and have, for example, failed to observe fasting or medication instructions.

Automated patient appointment and task reminders are the most important type of patient reminders. They require no work from your care personnel. 



Reduce your patients no-shows with automated reminders


Patients can miss their appointments for multiple reasons such as simply forgetting the appointment altogether, forgetting to cancel the appointment, the reserved time not being convenient for them, or even being faced with transportation issues. Automated care pathways, including patient education and automated patient reminders, support patients staying compliant and engaged. Furthermore, automated reminders and patient education that requires patients to confirm that they have read instructions, or that the reserved appointment or procedure time still works for them, gives a signal to the care personnel that patients are progressing normally in their care pathways.


Nurses monitoring patients remotely (1)

For what can I use the automated patient reminders? 

Providing instructions and preparation information

When patients are preparing for a surgery or a medical appointment, it can be the first time they attend such a procedure or appointment. Automatically provide preparation instructions, surgery information and appointment checklists through push-notifications, to ensure that patients receive the right pre-procedural information at the right time. Asking your patients to confirm that they have read instructions through the BuddyCare App helps your care team know whether patients are progressing normally on their care paths.

 

Providing detailed location 

Hospitals can be large buildings, and patients sometimes get lost when trying to find a location they are supposed to go to. Providing patients with detailed information about the specific location such as a street, hospital, building, floor and door number helps patients to find the right place in time. Instructions provided over the phone, email, or letter might be forgotten or lost, but instructions provided via mobile app can be found easily from the mobile phone on the go. 

 

Reminding of postoperative tasks and questionnaires

The automated patient reminders can be used to remind patients about post-operative tasks and reminders. For example, patients can be reminded about completing rehabilitation exercises and submitting post-operative questionnaires such as pain meter or patient-reported outcome or experience measures (PROMs and PREMs).  

Sending multiple patient appointment reminders

The BuddyCare care coordination platform and its appointment reminder software remind patients automatically a few times about uncompleted tasks. If appointments or tasks are not completed or confirmed by the patient, the software sends an attention notification to the care personnel related to care pathway deviation. This helps care teams to earlier identify potential no-shows, patients at-risk, or patients experiencing challenges in maneuvering their care pathway.

 

“The automated instructions and patient reminders make it easier for the patient to prepare for surgery, and they have reduced our last-minute cancellations. 

 

- Day Surgery Nurse, Central Hospital

 

Automated patient reminders as a part digital care pathways

Care pathway integrated patient appointment reminders


With the BuddyCare platform, your patients are assigned to a perioperative care pathway, which educates, informs, and reminds them both preoperatively and postoperatively. Automated patient reminders are one of the core features of the platform. Automated reminders through the BuddyCare or hospital white-label App require patients to confirm that they have read all care-related information. The software also logs  submitted forms and ensures that patients are better informed and stay compliant. As the Platform is able to identify patients’ declining engagement by detecting unsubmitted tasks or unread information, it enables earlier identification of potential no-shows and gives care personnel the opportunity to react in advance. 

 

Other essential features and functionalities of the platform consist of automated care coordination and patient communication, patient data collection such as preoperative assessment or patient outcomes collection, secure two-way messaging between patients and care teams and reporting tools for hospital management. While your patients are using a mobile app to receive information, like care-related education, in-app forms, and questionnaires; your care team can monitor patients’ care progress and activities with a 360 degree, at-a-glance view via their remote patient monitoring tool.

 

Would you like to know more about the BuddyCare platform and our automated patient reminders?



Book a meeting with us here, and we will be happy to showcase the platform to you. 

Virtual Care with the BuddyCare Platform

Mobile App for Patients

The patient-facing BuddyCare app helps patients to navigate through their care pathways.

Timed reminders and push notifications ensure that patients get the right information at the right time.

Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app. 

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Dashboard for Care Personnel

With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions

The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.

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Safe and Certified Platform

The BuddyCare software has the Medical Device Class I CE mark and is GDPR and HIPAA compliant. Also, the company's QMS is ISO 13845:2016 Certified. 

The Platform was co-developed with University Hospitals. Several University Hospitals, Regional Hospitals and Private Hospitals use the platform safely.