The digitised process now allows the cardiology team to automate patient education and preparation for the cardioversion procedure. The platform and digital care coordination process eliminate phone calls while still collecting patients' pre-assessment forms and visualising the data in real-time for the clinical team.
"We are very pleased with the efficiency of Buddy Healthcare's platform. Our new care coordination process saves around sixty minutes of nurses' time per patient before cardioversion by providing automated guidance and capturing data such as pre-assessment forms through the care coordination platform. We have significantly reduced phone calls and eliminated the need to print and mail letters to patients who use the app.
With digitally supported patients, our team can skip pre-assessment data collection calls, resulting in average savings of 55-60 minutes per patient, depending on how many phone calls are needed. One phone call with a patient usually takes approximately 25 minutes.
Approximately 90% of our patients have opted for digital guidance through the app instead of the old paper and phone-based process. Our clinical team is content with the automated care coordination process, and our patients are happy with the mobile app."Nurse and project coordinator, Hanna Hovi
By leveraging the recent data and ability to modify the existing care pathways, the well-being services county of Kymenlaakso's cardiology team aims to optimise their scheduling process, reduce empty procedure slots, and enhance the overall efficiency of their workflow. This proactive approach will not only benefit patients by minimising wait times but also maximise the utilisation of resources within the cardiology unit."If the laboratory and EKG appointments were scheduled earlier, we could receive information sooner regarding whether the patient needs to come in for the procedure or not.
Now, we find out quite late that patients have already returned to normal sinus rhythm before the scheduled cardioversion, rendering the procedure unnecessary. By identifying these patients earlier, we could potentially shorten our waitlists. Buddy Healthcare's digital platform could then assist us in efficiently and quickly preparing replacement patients.
We have recently tried out this new process and have successfully filled some cancelled procedure slots.”
- Nurse and project coordinator, Hanna Hovi