The goal of the collaboration was to digitise orthopaedic patients' communication, improve patient satisfaction, and increase PROs and patient satisfaction measurement through the platform. Orton also sought to improve operational efficiencies by eliminating unnecessary post-operative visits and phone calls.
Patients undergoing knee and hip replacement procedures started receiving all pre and postoperative care instructions, pre-assessment forms, medication and nutritional instructions, appointment and task reminders, prehabilitation and rehabilitation instructions, pain meter and patient questionnaires (PROMs, PREMs) automatically through Orton's white-label mobile application.
While orthopaedic patients used the mobile app, the orthopaedic nurse monitored the patients' progress remotely with the BuddyCare Clinical Dashboard. Orton's nurse communicated with patients mostly through secure messaging, with patients able to send questions or surgery wound images through digitised and secure communication in their mobile app.
Electronic pre-assessment forms that were collected digitally were available for the care personnel before the patient arrived for the procedure. The digitally-guided patients had already submitted the form in advance through the app. Traditionally guided patients would bring the paper version of the pre-assessment forms to the clinic on the operation day, and the secretary needed to scan the paper form.
I love to use the messaging feature with my patients. My patients are often sending me photos of their wounds for my evaluation. I provide instructions based on the photos without a need to describe it on the phone or make a visit to our hospital.
- Orthopaedic nurse
Orton automated its rehabilitation and postoperative care instruction delivery as well as PROMs questionnaire collection with the BuddyCare platform.
Patients attending hip or knee replacement surgeries submitted either the Oxford Hip Score (OHS) or the Oxford Knee Score (OKS) questionnaires digitally from their mobile devices. Digital collection of the questionnaires was very effective as of the patients assigned to the digital care pathway, 90% submitted their PROMs questionnaire, and 87% of the patients submitted their patient experience feedback questionnaire.
I feel I was taken very good care of when using the BuddyCare app as I could easily send messages to the nurse whenever I had questions in my mind.
The app created a feeling of safety for me.
- Orthopaedic surgery patient who used the BuddyCare app