Buddy Healthcare's annual customer conference, held on November 2nd and 3rd, saw an impressive turnout, with over 60 customers and several Finnish and UK team members in attendance. The diverse group included nurses, care/appointment schedulers, head nurses, doctors, and IT/Digital transformation professionals from Finland, all active users of Buddy Healthcare's care coordination platform.
The conference featured engaging speeches from customers and partners, covering various crucial topics relevant to healthcare professionals. Discussions ranged from implementing digital care coordination across various medical specialities to sharing best practices in orthopaedics, cardiology, ENT, and dermatology. Attendees also delved into real-world examples highlighting the economic effectiveness of digital care coordination and explored the implemented integrations of the platform with other hospital softwares, including EHRs and patient portals.
One of the post-conference highlights was the unveiling the results from a comprehensive customer survey conducted during the event. The Net Promoter Score (NPS) stood at an outstanding 80, surpassing the B2B Software & SaaS NPS average of 41. This exceptional score underscores the satisfaction and loyalty of Buddy Healthcare's user base and the customer satisfaction of Buddy Healthare's customer success team's help in the platform deployment phase and ongoing support.
Most respondents reported that their work has become more manageable through the platform, patients are better prepared and satisfied with digitised care coordination, and Buddy Healthcare’s customer success team has consistently excelled in the implementation process, providing professional change management consultation.
The survey revealed that most respondents viewed Buddy Healthcare as a trusted partner in digitising care pathways and automating care coordination. An impressive 87% expressed that the company's efforts in helping healthcare digitise and become more efficient were commendable.
When asked about the benefits of the care coordination platform, users reported:
The survey also explored the users' beliefs regarding the potential of automated and digital care coordination in addressing major healthcare challenges.
The conference also highlighted the findings from Mari Alén's Master's thesis, which concluded that Buddy Healthcare's care coordination platform is both cost-effective and operationally efficient. The platform significantly reduced the costs of care pathways by minimising, for example, the number of nurses' appointments and speeding up the care coordination process with a digital tool. You can find our white paper summarising the Master's Thesis here.
In summary, Buddy Healthcare's annual customer conference proved to be a resounding success, showcasing the platform's impact on healthcare efficiency, cost reduction, and addressing critical challenges faced by healthcare.