Have you used or considered using a mobile app to guide your patients? If yes, then you might be interested in reading what patients who have used an app value. We would now like to share some patient feedback our customers have reported to us. In this blog post, we deliver the feedback patients as end-users have provided to health centers or hospitals after they have used the BuddyCare mobile app.
A little background information: Patients who have used the mobile app have attended different surgeries, and they have received information, instructions, checklists, reminders, and patient questionnaires through the mobile app pre and post-operatively.
Care-related instructions or information could be read anywhere and anytime.
Those patients who have used the BuddyCare app or hospital's own branded (white-label) mobile application pre and post-operatively have reported that all care-related information and education were always safely stored in one location (in the app) and could be used anywhere anytime.
Feeling of safety and peace of mind for patients
The secure patient-provider messaging feature provides patients peace of mind as the patients feel that care personnel can be reached easily just by typing a message through their app. Patients think that the hospital is taking care of them remotely, even if they are physically at home. (In case of urgency, the contact info section in the app directs calling by phone).Patients prefer communicating through an app over the phone
Patients have shown a lower threshold in sending messages or questions through the mobile app than calling to the hospital.
Patients value care process transparency
When patients are assigned the mobile app, they have visibility of their entire care pathway. With the app, they can get a better understanding of the entire care process, and the process becomes transparent for them. Even if the information, questionnaires, reminders, etc. have been scheduled to arrive at the right time, the patients can still view what the next steps in the timeline are. However, patients can only submit certain tasks as such in-app questionnaires such as pre-operative assessment forms or patient outcomes questionnaires or tasks when they enter the appropriate stage of their care pathways.Improved patient experience
All of the above-mentioned enhance the patient experience at the hospital.
” The app relieved tension and uncertainty before the surgery.”
”I feel I was taken very good care of when using the BuddyCare app as I could easily send messages to the nurse whenever I had questions in my mind. The app created a feeling of safety for me.”
" I feel I was taken very good care of when using the BuddyCare app as I could easily send messages to the nurse whenever I had questions in my mind. The app created a feeling of safety for me."
"The mobile app worked really well and was very user-friendly. The tasks were clear, and even after completing them, the information was still available in the app for reading again later on."
“The mobile app was very handy. It provided very clear preoperative and postoperative instructions. It was great that I did not need to make calls to the hospital, but instead, I could send a message through the app.”
Stay tuned: Next week we publish another blog where we describe how care centers' and hospitals' care personnel have experienced the use of the BuddyCare Platform and what kind of benefits the healthcare professionals and hospital management have experienced with it.
Would you like to see how the BuddyCare mobile app works? Click here to book our free online demo, and we are more than happy to showcase it to you!