Accessibility Statement
The accessibility statement applies to the Buddy Healthcare Care Coordination Platform. The Accessibility Statement is constantly reviewed and actioned with the latest undertaken on 20.11.2024.
Fulfilment of requirements
The Buddy Healthcare Care Coordination Platform fully conforms to the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 (WCAG 2.1 and WCAG 2.2). For each version of WCAG the compliance meets the conformance levels of A and AA (for details see https://www.w3.org/TR/WCAG22/).
Compliance of the solution is regularly reviewed and subject to internal and external audit. Most recently, the solution has been subject to external review by The Organisation for the Review of Care and Health Apps (ORCHA) and achieved the highest level of conformance.
For continuity and completeness, the below details the last observations undertaken as a result of an external review with the associated Buddy Healthcare conformance statement.
WCAG 1.4.3 Contrast (Minimum) and WCAG 1.4.11 Non-text Contrast
The visual presentation of text and images of text has a contrast ratio of at least 4.5:1; The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent colours
The standard colour scheme of the solution has been changed to meet contrast requirements. In addition, the solution colour schemes are fully configurable to ensure any future contrast requirements can be met.
WCAG 1.3.4 Orientation
Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential.
The Patient Engagement App. works in both landscape and portrait modes. On mobile phones, to ensure the relevant content is visible on patient screens e.g. questionnaires, the Patient Engagement App. works in portrait mode.
WCAG 3.3.1 Error Identification
If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text.
The solution can be configured to respond to any data submitted or not submitted into a form, such as displaying an associated message. This message can be configured to display a notification of error.
WCAG 3.3.8 Accessible Authentication
A cognitive function test (such as remembering a password or solving a puzzle) is not required for any step in an authentication process unless that step provides another authentication method that does not rely on a cognitive function test or a mechanism is available to assist the user in completing the cognitive function test.
The solution conforms to the requirements ISO 27001 and Cyber Essentials Plus for user authentication this includes the capability to copy and paste authentication details as required.
Have you noticed any accessibility concerns?
We constantly strive to improve the accessibility of our service. If you find any accessibility issues on the mobile applications that are not described in this statement, please let us know. We are also happy to receive other comments and suggestions for improvements to the accessibility. We will reply within 14 days.
Give us accessibility feedback by email at care@buddyhealthcare.com
Accessibility supervision
Finland
Regional State Administrative Agency is the authority enforcing compliance with accessibility requirements in Finland. If you are not satisfied with our reply, or if you do not receive any response within two weeks, please send your feedback to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a complaint and how the matter will be handled is available on the Agency’s website:
Requirements of the Act on the Provision of Digital Services
https://www.webaccessibility.fi/requirements-of-the-act-on-the-provision-of-digital-services/
Contact details of the supervisory authority
Regional State Administrative Agency for Southern Finland, Accessibility Monitoring Unit
saavutettavuus@avi.fi
tel. (switchboard) +358 295 016 000
United Kingdom
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).