- Platform
Care coordination platformCASE STUDYHow NHS Lanarkshire optimised patient flow with electronic pre-operative assessmentsView Full Case Study
- Customers
Our customersCASE STUDYHow NHS Lanarkshire optimised patient flow with electronic pre-operative assessmentsView Full Case Study
- Partners
- Resources
ResourcesCASE STUDYHow NHS Lanarkshire optimised patient flow with electronic pre-operative assessmentsView Full Case Study
Customer delivery See lasting success with a guided implementation
Our customer delivery approach ensures each implementation is smooth, efficient, and tailored to your organisation’s needs. Led by experienced Customer Success Managers trained in nursing and following the PRINCE2 project management methodology, we guide your team through every stage of change, from initial planning to ongoing support. Our process includes clearly defined roles in project management, clinical safety, training, and technical services, ensuring a safe, effective deployment.
Our structured approach to change management and system integration addresses each hospital’s specific needs, with a focus on seamless implementation and information security. By partnering closely with your team, we help optimise workflows, train staff, and refine patient communications, empowering you to achieve continuous success with the Buddy Healthcare platform.
Customer support Reliable support for your hospital and your patients
Our customer support approach is designed to provide consistent, dependable assistance whenever you need it. Through our Customer Success Managers, we ensure comprehensive support across functions, including end-user and patient support. Following ITIL best practices, our support team focuses on service strategy, operation, and continual improvement, delivering a proactive, responsive experience.
Post-implementation, we stay by your side to maintain platform functionality and address any adjustments needed. With our dedicated support team, you will always have access to the expertise and resources essential for ensuring smooth, uninterrupted service, empowering your team to focus on delivering exceptional care.
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Customer success
Empower your team
with expert guidance
Our customer success model, powered by the ‘One Buddy’ account management approach, ensures a collaborative and aligned experience. By coordinating a cross-functional team through the business relationship management (BRM) process, we maintain consistent support across product, delivery, and support. This approach fosters an enduring partnership, seamlessly connecting resources to drive your ongoing success with the Buddy Healthcare platform.
Our unique approach ensures that you will have a reliable point of contact focused on your strategic goals and operational needs. This continuity of care reinforces our commitment to proactive support, ensuring that your platform experience is continually optimised and aligned with your vision.
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Industry insights and news
How to intelligently integrate a care pathway app and a digital platform?
Buddy Healthcare Receives EU MDR Class IIa Compliance for its Care Coordination Platform
