University Hospitals
Central Hospitals
Private Hospitals and Clinics
TAUH Valkeakoski Hospital was looking for improving ENT outpatient surgery process had room for improvement ranging from inviting the patient to the procedure of admitting the patient home after the procedure.
Read more about the pre-operative results:
- 50% more patients in one day
- 80% time reduction per patient
- 98% fewer phone calls
4,6/5 average patients likeliness score to recommend the app to other patients
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The UKSH Pain Clinic’s care personnel follows the patients’ progress on their care pathways by monitoring the dashboard. The web-based dashboard is a useful tool for collecting all necessary patient data, forms and feedback. The progress and activity of the patient can be monitored by the treatment team at any time via the dashboard.
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Patients undergoing cholecystectomy, cancer excision, hernia repair, hip/knee replacement, and hysterectomy surgeries have now support and consultation through the app. Meanwhile nurses monitor patients remotely and provide personalized care through the care personnel dashboard.
- In the preoperative phase, the app provides information packages and digitized pre-questionnaires.
- In the postoperative phase, the app provides all necessary instructions such as surgical wound instructions, common symptoms list, returning to work, when to call the hospital.
- Additionally, the app features a pain meter, pain medication questionnaires, secure messaging, outtake assessments and automated reminders
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Satakunta Central Hospital uses the BuddyCare Platform for digital patient engagement, care coordination automation, Patient-Reported Outcomes (PROs) and Patient-Reported Experiences collection and remote patient monitoring.
The hospital has expanded the use of the platform across all surgical specialties and physiatry. The following departments now use the platform:
- Ear, nose and throat surgeries
- Gastrointestinal surgeries /Obesity surgery
- Orthopedic surgeries
- Pediatric surgeries
- Physiatry
- Plastic surgeries
- Urology
- Vascular surgeries
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- The goal of the collaboration was to digitize orthopedic patients' communication, improve patient satisfaction, measure satisfaction through the platform, and improve operational efficiencies by eliminating unnecessary post-op visits and phone calls.
The Case Study present following results:
20% fewer post-operative visits
Two phone calls fewer per patient with the digitally engaged patients
89% App download rate
4,5/5 patients rating of the digitized care pathways
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In October of 2020 Turku University Hospital's (Tyks) Psychiatric Neuromodulation Unit started using the BuddyCare Platform for digital patient engagement, automated patient support and data collection.
Patients receive all care-related information, instructions, reminders and maintenance treatment through the BuddyCare mobile application.
The Platform automatically collects pre-assessment forms and questionnaires and provides the data to the care personnel without the personnel having the need to contact the patients' manually through previously used traditional channels.
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