University Hospitals
Central Hospitals
Private Hospitals and Clinics
TAUH Valkeakoski Hospital identified that their ENT outpatient surgery process had a room for improvement ranging all the way from inviting the patient to the procedure to admitting the patient home after the procedure. Majority of the tasks and phases around the procedure were inefficient and current technological solutions and capability were not exploited. For example, reaching patients by phone was getting day by day more difficult as the surgery unit is only open during working hours, and patients cannot be easily reached during this time period.
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