Care coordination platform Architecture

Technical capabilities Transforming care with
user-centric technology

Our platform architecture is designed to support healthcare providers with robust, reliable, and secure technology. It meets the highest industry standards for security, compliance, and performance, ensuring a seamless experience for technical teams and end-users.

Access Designed for efficiency 
and flexibility

Our platform’s access layer supports user-friendly interfaces built with Angular, a modern framework that ensures performance and adaptability. We adhere to Web Content Accessibility Guidelines (WCAG 2.2. for mobility), ensuring the platform is inclusive and accessible to all users.

Custom branding options allow organisations to maintain their identity across the platform, from patient apps to management dashboards. Compliance is further supported through our ORCHA certification, which assures usability and safety.

Streamlined administration and configuration

The platform includes tools to simplify pathway configuration and user management. The Administration Panel makes it easy to customise workflows and manage digital care pathways without requiring software development or full software releases. The Administration Panel manages privacy and consent through Role-Based Access Control (RBAC), ensuring that users access only the information and tools appropriate to their role.

Our development process aligns with key compliance standards, including MDR Class IIa, ISO 13485:2016, and DCB0129 Clinical Safety requirements. These ensure our platform meets regulatory and operational needs with confidence.

Security Built to protect patient data

Our cloud-based platform is hosted on Amazon Web Services (AWS), offering scalable infrastructure with advanced security features. Data access is controlled through RBAC, VPN, Multi-Factor Authentication (MFA), and Single Sign-On (SSO), ensuring that only authorised users can access sensitive patient data.

The platform also supports secure integrations with other systems, enabling controlled sharing of information across facilities. These security measures are ISO27001-certified, showcasing our dedication to safeguarding data and maintaining patient trust.

Environment services Scalable and reliable infrastructure

Our platform provides multiple environments for various operational needs, including Test, Pre-Production, Production, and Training. These environments ensure stability, scalability, and reliability, enabling teams to develop and deploy with confidence.

With support for multi-channel communication—text messages, email, and push notifications—our services ensure uninterrupted interactions. Hosting on AWS ensures compliance with rigorous security and performance standards, while automated backups and disaster recovery features protect critical data.

Interoperability Seamless system integration

The platform is designed to integrate effortlessly with existing healthcare systems, using standards like HL7, FHIR. This allows bi-directional data exchange for key processes such as patient demographics, appointment scheduling, and lab results.

Our integration capabilities also include Application Programming Interfaces (APIs) and Single Sign-On functionality for healthcare professionals and patients. This ensures that all systems work together seamlessly, improving workflow efficiency and supporting coordinated patient care.

Industry insights and news

Stay informed with the latest industry insights and news, helping you stay ahead of healthcare trends and innovations that shape the future of patient care.
How to intelligently integrate a care pathway app and a digital platform?
BLOG

How to intelligently integrate a care pathway app and a digital platform?

Buddy Healthcare Receives EU MDR Class IIa Compliance for its Care Coordination Platform
NEWS

Buddy Healthcare Receives EU MDR Class IIa Compliance for its Care Coordination Platform

White Paper: The economic effectiveness of a care coordination platform in the care process of surgical patients
WHITEPAPER

White Paper: The economic effectiveness of a care coordination platform in the care process of surgical patients

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