The goal of the collaboration was to digitise orthopaedic patients' communication, improve patient satisfaction, and increase PROs and patient satisfaction measurement through the platform. Orton also sought to improve operational efficiencies by eliminating unnecessary post-operative visits and phone calls.
Patients undergoing knee and hip replacement procedures started receiving all pre and postoperative care instructions, pre-assessment forms, medication and nutritional instructions, appointment and task reminders, prehabilitation and rehabilitation instructions, pain meter and patient questionnaires (PROMs, PREMs) automatically through Orton's white-label mobile application.
While orthopaedic patients used the mobile app, the orthopaedic nurse monitored the patients' progress remotely with the Buddy Healthcare's Clinical Dashboard. Orton's nurse communicated with patients mostly through secure messaging, with patients able to send questions or surgery wound images through digitised and secure communication in their mobile app.
Electronic pre-assessment forms that were collected digitally were available for the care personnel before the patient arrived for the procedure. The digitally-guided patients had already submitted the form in advance through the app. Traditionally guided patients would bring the paper version of the pre-assessment forms to the clinic on the operation day, and the secretary needed to scan the paper form.
