Case study

Reduced physical preoperative appointments and phone calls for NHS Lanarkshire

Impressive results

NHS Lanarkshire optimised patient flow through an electronic pre-operative assessment, significantly reducing in-person appointments and phone calls, which allowed the hospital to streamline operations and efficiently fill surgical slots.
45%

of the patients completed pre-operative assessment remotely

89%

of patients did not need to call the clinic.

91%

of patients would recommend the digital solution to others.

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"Patients no longer need to take time off work or travel for an assessment. It's convenient, and many won't even need to see us at all before surgery."

Mandy Gilroy
NHS Lanarkshire Senior Nurse

See how Elsie transformed pre-operative care at NHS Lanarkshire

How NHS Lanarkshire benefited

Problem: Long patient waiting lists

NHS Lanarkshire, stretched thin by Covid-19, had a growing waiting list for elective surgery. They wanted to reduce their administrative workload by replacing their manual, paper-based system, which required every patient to attend a hospital appointment.

The manual, paper-based process was not only time-consuming but also placed a significant burden on both patients and staff. Every patient, regardless of their condition, had to schedule and attend an in-person appointment, leading to unnecessary delays and a bottleneck in preoperative assessments.

This inefficiency not only increased patient frustration but also contributed to extended waiting times for surgeries, putting additional strain on hospital resources and staff who were already stretched thin. The lack of a streamlined process made it difficult to manage patient flow and optimize surgical scheduling effectively.

Our solution

Innovation and automation

Buddy Healthcare's Elsie app provided a fully digital care pathway for pre-operative assessments, enabling remote patient engagement and monitoring. The app automated communication, data collection, and care care pathway management.

This seamless integration allowed care teams to focus more on clinical decision-making rather than administrative tasks, as the app provided real-time updates and reminders to patients, ensuring they remained engaged throughout their pre-operative journey.

Patients could complete necessary forms, receive personalized instructions, and even ask questions directly through the app, reducing the need for phone calls or in-person visits. By simplifying communication and data collection, the Elsie app not only enhanced the patient experience but also improved overall care coordination, leading to more efficient resource allocation within the hospital.

45%

of the patients completed pre-operative assessment remotely

89%

of patients did not need to call the clinic.

91%

of patients would recommend the digital solution to others.

Care teams could assess patient readiness for surgery, monitor patient progress, and manage engagement remotely, reducing hospital visits and CO2 emissions while supporting NHS’s Net Zero goals.

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