The goal of the collaboration was to digitise orthopaedic patients' communication, improve patient satisfaction, and increase the collection rate of Patient-Reported Outcome Measurement questionnaires through the platform. Orton also sought to improve operational efficiencies by eliminating unnecessary post-operative visits and phone calls.
Patients undergoing knee and hip replacement procedures began receiving all pre- and postoperative care instructions, pre-assessment forms, medication and nutritional instructions, appointment and task reminders, prehabilitation and rehabilitation instructions, a pain meter, and patient questionnaires (PROMs, PREMs) automatically through Orton's white-label mobile application.
While orthopaedic patients used the mobile app, the orthopaedic nurse monitored the patients' progress remotely using Buddy Healthcare's Care Pathway Management Dashboard. Orton's nurse communicated with patients mostly through secure messaging, allowing them to send questions or images of their surgery wounds via a digitised and secure mobile app.
Electronic pre-assessment forms, which were collected digitally, were available to care personnel before the patient arrived for the procedure. The digitally guided patients had already submitted the form in advance through the app. Traditionally, guided patients would bring the paper version of the pre-assessment forms to the clinic on the day of the operation, and the secretary would need to scan the paper form.
