Supporting Integrated Care Systems, ICSs

Using a digital care coordination platform to streamline care pathways where data follows the patients in all care settings. 

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Supporting ICSs, to improve care quality, efficiency and outcomes through automated patient communication, data capture, and visualisation.

Platform to support surgery waiting list management

Automating patient communication, data capture and spreading data

Primary care is often the first point of contact for people needing healthcare, usually provided by professionals such as GPs. From primary care, patients often move on to secondary care or other care settings. 

In all care settings, it's vital to communicate with patients to ensure patient engagement and compliance. Incorporating digital automation into the process helps reduce the time spent in care coordination and encourages patients to participate actively in their care.

Our care coordination platform consists of a patient-facing mobile application and clinical dashboard, and it provides an effortless communication link between home and care teams. Patients receive all care-related instructions and questionnaires or forms through timed push-notifications, and care teams can monitor and manage patients' progress remotely. 

Our platform ensures that patient data, such as forms and questionnaire collection, is done automatically. With the integrations, the data follows seamlessly from the GP practice to the specialised doctor and other ICS care settings. 

 BuddyCare is available in all care settings - See Mary's full healthcare journey.

Mary

This is Mary

Meet Mary, age 74, a diabetic with a debilitating hip, who uses Buddy Healthcare's Patient App.

Mary in Primary care

Primary care

Her GP treats Mary’s diabetes in Primary care. Mary uses the Patient App, where she receives guidance that helps her manage her diabetes and submit forms/questionnaires to the practices’ diabetes team.

Mary in Primary care
Mary in Secondary Care

Secondary Care

When Mary goes to secondary care for hip surgery, she is supported with Buddy Healthcare's platform again. She is assigned to the hip surgery care pathway. Also, Mary’s primary care data follows her. 

 

Mary in Mental care

Social Care

Again, Mary needs additional services; she is assigned therapy at a mental health clinic, where she is boarded onto a psychiatric care pathway, supported by the Buddy Healthcare's platform. 

Mary in Mental care
Mary in Community care

Community Care

Mary requires further support with her care needs. Mary is assigned to a District Nurse team in the community. Her bespoke care pathway will help her manage her LTC and rehabilitate from her Hip surgery. Her health data follows her, throughout her care journey. 

 

How does Buddy Healthcare support ICSs?

 

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Automated patient communications

  • Automatically guides patients ensuring they will be at the right place, at the right time and properly prepared for their event. 

  • Supports patients in managing their condition at home. 

  • Reminds patients to complete tasks and input any vital sign values.

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Automated data capture 

 

  • Collects completed questionnaires and forms from patients.

  • Supports the care team in triaging patients based on the submitted data.

  • Provides an easy-to-view overview of the patient flow.


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Data follows the patient

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  • Patients' submitted data is clearly displayed to care teams.

  • The platform tracks and logs every timeline event that is applicable to the patient.

  • The data follows the patient from the GP practice to the subsequent care.


Safe and Certified Platform

 
The Buddy Healthcare platform has the Medical Device Class I CE mark and is GDPR and HIPAA-compliant. Also, the company's QMS is ISO 13845:2016 Certified.

The Platform was co-developed with University Hospitals. Several University Hospitals, Regional Hospitals, and Private Hospitals use the platform safely.
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