Mobile Care Coordination &
Patient Engagement Platform

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Screenshot of pain meter on the BHC app

Engaging patients with an app

An easy-to-use mobile app helps patients to navigate through their care pathways and ensures that patients have access to important care-related information 24/7.

Automated and timed reminders and push notifications ensure that patients get the right information at the right time.

Push notifications can be used to share:

• Information on the hospital, care, health concerns and treatment or operation
• Administrative forms (pre-operative assessment)
• Prehabilitation instructions - fit for surgery = enhanced recovery
• Procedure checklist -  fewer cancelled procedures
• Educational videos or photos - better-informed patients = healthier patients
• When to take/stop the medication
• Wound care information and photos of wounds for remote diagnostics
• Rehabilitation exercises - back to life and work earlier
• Pain meter and other VAS measurements - better clinical data
• In-app questionnaires (PROMs, PREMs, QoL) 
• Secure two-way messaging between patients and care teams - Patient Initiated follow-Up (PIFU)


A white-label app can enhance the care provider’s brand, fitting their chosen look and feel and brand image.

The mobile app and care pathways will be customised based on the healthcare provider’s needs, preferences, and brand.

Over
90%
Patients likeliness
score to recommend the app


Mobile app use improves patient compliance and satisfaction.

Improve operational efficiency with automated care coordination

BuddyCare Platform automates care personnel’s care coordination as the patient-facing mobile app instructs patients with timed information, reminders, and in-app questionnaire collection.

Reduce phone calls and mailings

When all the forms (pre-operative assessment, PROMs, PREMs) and patient materials have been digitised and sending and collection are automated, there is rarely a need to make calls to the patients. Leaner processes, automated questionnaire collection and patient guidance results in reduced administrative work and costs.

Consistent and transparent care pathways for patients

The use of the mobile app as a communication platform ensures that all patients attending particular care or elective procedure pathway, receive the same information through the same channel, which makes the care process consistent and transparent. 

Care process consistency helps the hospital management, for example, to evaluate the patient-reported experiences (PREMs) better. The platform enables providers to configure their own automation rules and timers to customise the best possible automated care coordination process.

 

Screenshot of the BHC platform on a computer
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Follow up on patients' progress with remote patient monitoring (RPM)


Through the clinical dashboard care providers have a real-time 360 degrees view over all of the patients’ care pathways and activities.

The automated platform provides attention notifications if a patient is about to deviate from the care pathway, helping healthcare providers to intervene sooner to early signs of potential Did Not Attends (DNAs)/ no-shows or cancellations. The interactive platform also supports sending additional reminders and messages to the patients at risk.

Patient health data collection and real-time reporting

Collect data through the app

The platform is an efficient way to collect electronic patient-reported outcomes (PROMs), patient-reported experiences (PREMs), and QoL questionnaires. Short split questionnaires collected from patients’ app after each step in the care pathway ensure high response rates and high-quality answers.

Use the data reporting for analysis

The platform collects structured data and provides hospital management reports for analysing care pathways and patient feedback.

 

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Automated care coordination and remote patient monitoring reduce care personnel's workload, patients' DNAs/no-shows, and late cancellations resulting in reduced healthcare costs.


 

 

                     

Standardised questionnaires digitised in the BuddyCare Platform

 

 

Patient-Reported Outcome Measures, PROMs 

 

 

Quality of Life Questionnaires, QoL

Orthopedics

ASES Shoulder Score
Harris Hip Score
HOOS
HOOS-12
HOOS JR
iHOT-33
IKDC Questionnaire
KOOS
KOOS, JR. Knee survey
KSS
OHS
OKS
OSS
SPADI
Örebro

Physiotherapy/Orthopedics

Back Pain Index

NDI
NRS

Chronic Pain/Pain

CPAQ-8
PCS
MPI
NRS Pain

PGIC

Other PROMs

IIEF5, Urology
PROMIS-10, All surgery
VSAQ, Pulmonary diseases

Mental Health

ASRS v1.1 

LiSat

Urology

DAN-PSS-1 

ICIQ
PFDI-20 

General Health

EQ-5D 
15D 
SF-12 
SF-36/RAND-36
PFDI-20 



Other QoL questionnaires

MPI, Chronic Pain
SAQ-7, Cardiology
QUEST, Neurology
ZCMEI-21, ENT

Diagnostic questionnaires

Orthopedics, self-reported

BCTQ
Copenhagen Knee ROM Scale

NDI
NRS
Tampa Scale
WOMAC

Mental Health, physician-reported

CAARS
SCID-II
YTGSS


Mental Health, self-reported

AUDIT

AQ-10
ASRS
BAI
BDI
BES
BNSQ (somnology)
CIA
CPAQ-8
CPMAS
CTQ
DAST-20
DES-II
DCI
DUDIT
EDE-Q
EEK-2 (FI) /vEST-Q (ENG)
EPDS
FAST
F-SozU K-14
GAD-7
GHQ-12
HADS

Mental Health, self-reported

HLS-EU-Q16

IBQ
IES
ISI
LMSCS
MDQ
MFAS
MSI-BPD
mYPAS
OASIS
OCI-R
PBI
PBQ-16
PDSS-SR
PESI
PFB-K
PHQ-9
PRAQ-R2
PROD-screen 15D
PSWQ
PQ-B
QIDS
SCL-90
SCOFF
SPIN
STAI Y-1
TSQ
W-DEQ-A, WDEQ-B
WHODAS 2.0
WURS-25
QIDS
SCL-90
SCOFF
SPIN
STAI Y-1

Diagnostic others, self-reported

IPSS, Urology

JSEQ, Somnology
NRS Pain, All pain
PCS, Chronic pain
RPE Scale, Occupational Health
STarT, Chronic pain

Diagnostic others, physician-reported

CFS, Geriatrics

MDS UPDRS, Neurology
STOP-Bang, Anaesthesia



















 

 

Mobile App
Access the platform with native iOS and Android apps.

Dashboards, Reports, and Analytics
View the data you need for quality improvement through custom Dashboards, Reports, and Analytics.

Customised Care Protocols
All the care paths and workflows can be customised to the needs of your organisation.

Customised Branding
The Platform can be provided as a white-label solution. Patients will use your own proprietary app.

Patient-Reported Outcomes Monitoring
Collect patient-reported outcomes or patient-reported experiences automatically and in real-time.

Features

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Languages

The BuddyCare Platform is available in multiple languages: Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Polish, Portuguese (Brazilian) Spanish, and Swedish.

Patient Education
Empower your patients with engaging education resources following best-practice, evidence-based guidelines.

Pain Meter / VAS measurements
Monitor the pain of your patients with a built-in VAS Pain Meter. 

Secure Messaging
Send and receive secure Messages including text or photos to ensure your patients get the personal care they need.

Smart Reminders
Automatically assign patients personalised reminders e.g. discontinuation of anticoagulants before a surgery.

GDPR and HIPAA Compliant
All information shared over the platform is GDPR and HIPAA Compliant.

Certified and safe to use

CE certification class I medical devices
EU GDPR Compliant
HIPAA compliant
Cyber Essentials Plus icon
ISO 13485 Quality Management System Certificate