App User Support
Buddy Healthcare is the company who has developed the mobile application. Please note that if you have any questions about your treatment, please always contact the care unit directly.
If you cannot find an answer to your questions from below, please contact us via phone or email. Our contact information can be found on the bottom of the page.
Hospital Apps
Taking the Mobile App Into Use
If you have received an invitation to use the mobile app, please access your hospital’s patient portal by signing in with strong authentication. Once logged in, you will find the mobile app and a link to download the app there. Please click the link to be forwarded to the app.
Follow these step-by-step instructions to download and install the mobile app on your mobile device:
- After accessing the app page in your device’s app store, look for the "Download" or "Install" button and tap on it. Please note, the app is available for free. It is not necessary to enter in any bank credentials for downloading this app.
- The app will start downloading, and you can monitor the progress through a progress bar or indicator. Once the download is complete, the app will automatically install on your device.
- You will find the app's icon on your home screen or app library, depending on your device. Tap the app icon to launch it.
Upon launching the app for the first time, you will be prompted to review, comprehend, and accept the terms and conditions that govern the use of this mobile app. Please take the time to carefully read through the terms and conditions before proceeding to accept them.
Next, you will be asked to set a PIN code or Biometric ID. After completing this step, you are forwarded inside the app.
Please note that in some situations, if too much time has passed since your strong authentication to the patient portal, you may be required to perform the strong authentication again when accessing the app.
Strong authentication is a service provided by a third party. If you experience any issues with it, please check the third party website for any news about potential issues. If the issue persists, please contact us.
Using the Mobile App
If you have signed out of the mobile app and wish to sign in again, please access your hospital’s patient portal by signing in with strong authentication once again, as you did when first taking the app into use. From there, you may relaunch the app.
For detailed instructions on how to do this, kindly refer to the section titled "How do I download and install the app on my mobile device and take it into use?".
IMPORTANT NOTICE: To ensure that you receive important notifications, reminders, and messages promptly, we highly recommend remaining logged in to the mobile app at all times.
If you have forgotten your PIN code, please sign out from the app and follow the same procedure as when you initially started using the app. Access your hospital’s patient portal and sign in with strong authentication as before. From there, you can relaunch the app.
Upon successful relaunch of the app, you will be asked to create a new PIN or Biometric ID.
For detailed instructions on how to do this, kindly refer to the section titled "How do I download and install the app on my mobile device and take it into use?".
If you did not find the answer to your question, please contact us via email at care@buddyhealthcare.com Support is provided during office hours. We ask that you please allow 24-48 hours for your email enquiry to be responded to.
Our customer service team will be happy to assist you!
