Buddy Healthcare's care coordination platform can support your surgery or other medical specialty clinics in many ways, such as:

• Automating patient communication and care coordination through automated patient education and reminders;
  
  
• Reducing care personnel’s administrative workload, such as phone calls and paperwork;
  
  
• Improving identification of late cancellations and no-shows;
  
  
• Enabling faster scheduling and preparation of replacement patients;
  
  
• Automating patient questionnaire and data collection such as electronic pre-operative assessments or patient-reported outcomes and experiences;
  
  
• Enabling remote patient monitoring and enhancing recovery after surgery (ERAS);
  
  
• Providing reports of the collected patient data to hospital management.

We can quickly provide you with a quote, once we have had a first online discussion.

In order to be able to provide you with the most accurate pricing, we would need to know the following: 

• What kind of care pathways are you planning on implementing;
  
  
• How big is your clinic and what is the current patient flow;
  
  
• How many different language versions would you like to have etc. 

You can book a free online demo with us here.

Management staff in hospitals where the BuddyCare platform has been introduced have reported positive experiences in terms of economic impact, staff management, and patient care.

The list of benefits highlighted by management teams includes:

• Reductions of administrative workloads due to the lowered need for phone calls which are largely replaced by the in-app messaging service and the platform’s automated collection of patient questionnaires and forms;

• Cost reduction arising from the lowered administrative burden and the improved ability to identify no-shows and cancellations earlier, and ability to reschedule and prepare new patients for procedures, which have been cancelled at short notice;

• Consistency across the entire care pathway is improved and upheld by the use of the app to both communicate with patients and store data – this, in turn, allows management to evaluate patient-reported outcomes and experiences through a consistent channel of information;

• The platform allows management teams to optimize resource planning and allocation and paves the way for further automation of processes going forward;

• The platform collects structured data of patients’ care pathways and provides reports to hospital management for analyzing care pathways and patient feedback;

• Marketing your hospital. Hospitals can make their services more attractive to their patients by improving digital patient services and offering a better experiences. 

This is the reason why you should start using the BuddyCare Platform. In many medical specialties, the number of patients is growing while care teams are short-staffed.

• Automating your patients’ education and reminding process;
  
  
• Automating forms/questionnaires collection;
  
  
• Enabling improved no-show/cancellation identification and faster preparation of replacement patients;
  
  
• Faster scheduling and preparation of replacement patients;
  
  

• Enabling patient data collection and reporting, which helps you better analyze redundancy in patient care pathways;
  
  
• Identifying your patients' care progress easily.
  
  
• Providing existing care protocols that we can edit and customize to suit your use case ---> We already have more than 200 different care protocols that will support the deployment stage and ease the process for your development team.

Long term, we will help you to reduce your administrative burden and costs. Our hospital customers have, for example, been able to reduce up to 98% of pre-operative phone calls, up to 50% no-shows and cancellations and up to 20% of unnecessary post-operative visits. In most cases, they were also able to save more than one hour spent per patient preoperatively. 

We will support and guide you in the care pathway creation process. Our hospital clients and clinics provide us with the care pathway content and our customer success team then manages the technical implementation of the new digital pathway. You don’t need to worry about it.

After your care pathway has been created, our team will assist you with setting up the patient communication process and will train your team step by step. 

Your patients:

• Patients download the BuddyCare App or your hospital named white-label App from Google Play Store or App Store and use either an activation code provided by a hospital or sign up by using secure authentication. 
  
  

Your care team:

• Your clinic’s care personnel use a remote patient monitoring dashboard and our customer success team trains your care team on the successful use of the Dashboard and supports them along the way. 
  
  

The platform is easy-to-use and we will make sure that getting started goes smoothly for both your care team and your patients. It’s part of our package!  

Some examples of what can be shared through push notifications:

• Information about the surgery
• Administrative forms, such as pre-operative assessments
• Procedure checklists
• Educational videos or photos
• When to take/stop medications
• Wound care information
• Rehabilitation exercises
• Pain meters
• In-app questionnaires (PROMs, PREMs, QoL)
• Patients can contact care teams through a two-way secure messaging feature and, for example, send photos of their surgical wounds or important PDF documents

• Timely automated reminders and push notifications ensure that your patients get the right information at the right time and will be properly prepared;
  
  
• Patients can read and submit care-related education, tasks and questionnaires at their own pace in the BuddyCare App;
  
  
• All care-related information, including details on how to contact the clinic, are in one location and available 24/7;
  
  
• Patients can contact care teams through a two-way secure messaging feature and, for example, send photos of their surgical wounds or receive important PDF documents.
  
  
• Someone can act on behalf of the patient by also downloading the App. This feature is useful, for example, when the patient is a child or an elderly person.

• The BuddyCare Platform automates the personnel’s care coordination process as the patient-facing mobile app instructs patients with timely information, appointment, and task reminders and collects in-app questionnaires;
  
  

• The BuddyCare Platform automates pre-and post-surgical or other kinds of care pathway care coordination and patient communication → fewer phone calls, less paperwork for your care team
  
  
• The platform improves early identification of potential patient no-shows and cancellations → cost and time savings. Additionally, in case of cancellation or no-shows, the platform enables more efficient  preparation and scheduling of replacement patients;

• The platform automates the collection of all forms and in-app questionnaires, such as electronic pre-operative assessments or electronic patient-reported outcomes and experiences measures (ePROMs and ePREMs);

• The remote patient monitoring capability offered through the platform affords care teams an at-a-glance overview of all patient care pathways and activities in real-time, including key data showing the patient’s degree of compliance with the care protocol.

With the BuddyCare Platform you can:

• Digitize and automate your care protocols;
  
  
• Collect forms and questionnaires such as pre-operative assessments and electronic patient-reported outcome and experience measures;
  
  
• You can generate reports from patient data to support your analyses;
  
  
• You can conduct clinical studies.

• Our data storage provider is GDPR and HIPAA compliant. 
  
  
• The BuddyCare software has the medical device class I CE mark.
  
  
• Buddy Healthcare’s Quality Management System is ISO 13485:2016 audited and certified.