Buddy Healthcare's care coordination platform can support your surgery or other medical specialty clinics in many ways, such as:

• Automating patient communication and care coordination through automated patient education and reminders;
  
  
• Reducing care personnel’s administrative workload, such as appointments, phone calls and paperwork;
  
  
• Improving identification of late cancellations and DNAs/no-shows;
  
  
• Enabling faster scheduling and preparation of replacement patients;
  
  
• Automating patient questionnaires and data collection such as electronic pre-operative assessments or patient-reported outcomes and experiences;
  
  
• Enabling remote patient monitoring and enhancing recovery after surgery (ERAS);
  
  
• Providing reports of the collected patient data to hospital management.

We can quickly provide you with a quote, once we have had a first online discussion.

In order to be able to provide you with the most accurate pricing, we would need to know the following: 

• What kind of care pathways are you planning on implementing;
  
  
• How big is your clinic and what is the current patient flow;
  
  
• How many different language versions would you like to have etc. 

You can send us a message or book a free online demo with us here.

Management staff in hospitals where the care coordination platform has been introduced have reported positive experiences in terms of economic impact, staff management, and patient care.

The list of benefits highlighted by management teams includes:

• Reductions of administrative workloads due to the lowered need for phone calls, which are largely replaced by the in-app messaging service and the platform’s automated collection of patient questionnaires and forms;

• Cost reduction arising from the lowered administrative burden and the improved ability to identify no-shows and cancellations earlier, and the ability to reschedule and prepare new patients for procedures which have been cancelled at short notice;

• Consistency across the entire care pathway is improved and upheld by the use of the app to both communicate with patients and store data – this, in turn, allows management to evaluate patient-reported outcomes and experiences through a consistent channel of information;

• The platform allows management teams to optimise resource planning and allocation and paves the way for further automation of processes going forward;

• The platform collects structured data on patients’ care pathways and provides reports to hospital management for analysing care pathways and patient feedback;

• Marketing your hospital. Hospitals can make their services more attractive to their patients by improving digital patient services and offering better experiences. 

This is the reason why you should start using Buddy Healthcare's Platform. In many medical specialities, the number of patients is growing while care teams are short-staffed.

• Automating your patients’ education and reminding process;
  
  
• Automating forms/questionnaires collection;
  
  
• Enabling improved no-show/cancellation identification and faster preparation of replacement patients;
  
  
• Faster scheduling and preparation of replacement patients;
  
  

• Enabling patient data collection and reporting, which helps you better analyse redundancy in patient care pathways;
  
  
• Identifying your patients' care progress and status such as risk category easily.
  
  
• Providing existing care protocols that we can edit and customise to suit your use case ---> We already have more than 300 different care protocols that will support the deployment stage and ease the process for your development team.

Long term, we will help you to reduce your administrative burden and costs. Our hospital customers have, for example, been able to reduce up to 98% of pre-operative phone calls, up to 50% no-shows and cancellations and up to 20% of unnecessary post-operative visits. In most cases, they could also save more than one hour per patient preoperatively. 

We will support and guide you in the care pathway creation process. Our hospital clients and clinics provide us with the care pathway content and our customer success team then manages the technical implementation of the new digital pathway. You don’t need to worry about it.

After your care pathway has been created, our team will assist you with setting up the patient communication process and will train your team step by step. 

Your patients:

• Patients download the BuddyCare App or your hospital-named white-label App from the Google Play Store or App Store and use either an activation code provided by a hospital or sign up by using secure authentication. 
  
  

Your care team:

• Your clinic’s care personnel use a remote patient monitoring and management dashboard and our customer success team trains your care team on the successful use of the Dashboard and supports them along the way. 
  
  

The platform is easy-to-use and we will ensure that getting started goes smoothly for your care team and your patients. It’s part of our package!