CASE STUDY:
Orton hospital reduced 20% of orthopaedic patients' post-operative visits and two phone calls per patient with the use of the BuddyCare Platform
Private hospital Orton partnered with Buddy Healthcare in 2017. The goal of the collaboration was to digitise orthopaedic patients' communication, improve patient satisfaction, measure satisfaction through the platform, and improve operational efficiencies by eliminating unnecessary post-operative visits and phone calls.The Case Study presents the following results:
- 20% fewer post-operative visits
- Two phone calls fewer per patient with the digitally engaged patients
- 89% app download rate
- 4,5/5 patients' rating of the digitised care pathways
CASE STUDY:
NHS Lanarkshire's electronic pre-operative assessment process optimises patient flow and helps fill surgical slots
Working with Buddy Healthcare, NHS Lanarkshire hospital Board has launched “Elsie”, its new ePreOp digital platform. Elsie was designed to replace the previous resource-heavy “paper-based” system, which required every patient, no matter their fitness for surgery, to attend a hospital appointment to answer questions with a nurse.With Buddy Healthcare's electronic pre-operative assessment platform, the surgical teams in three NHS Lanarkshire hospitals can now remotely assess and monitor patients' progress and surgical readiness.
The care teams use the clinical dashboard to gather and visualise patients' submitted health data. The clinical dashboard allows the care teams to manage a clinic or department of patients and monitor progress. It notifies of uncompleted tasks or reduced engagement when necessary.
"Before COVID-19 there was an 8 week wait for patients to get a pre-operative assessment appointment. We were very short staffed and our processes while very robust, were very old fashioned. Everything was on paper, whereas the rest of the hospital is digital. This has been an enormous project for our team across Lanarkshire, easily the biggest innovation we have seen in the last twenty years."
Dr Miriam Stephens, Lead for Pre-operative Assessment in Lanarkshire
