Surgery Waiting List Management

Managing and communicating with your patients on the waiting list with the BuddyCare Platform

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The increasing amount of patients on clinical waiting lists necessitates solutions, which allow care personnel to manage and monitor patients' waiting for their surgery more efficiently - while the patients are not within clinical premises.

Platform to support surgery waiting list management

Managing surgery waiting lists with our digital platform

Hospitals have to have regular contact with patients on waiting lists, to ensure there is no deterioration of their health or well-being. To effectively improve waiting list management, hospitals can digitise waiting list management with our care coordination and care pathway management platform. It helps hospitals to modernise and optimise surgery waiting list management, by automating patient communication and data collection during the wait, as well as educating on keeping as fit and healthy as possible. 

With the collected data, the BuddyCare platform supports clinics in identifying patients who need to be prioritised and provides visibility over specific groups of patients. Collected data gives the ability for the care team to maximise available capacity with the collected and displayed information. Additionally, the platform offers electronic pre-operative assessment (ePOA), or even the entire digital perioperative care pathway from referral to recovery if desired.

The BuddyCare platform consists of a mobile app for patients and a web-based clinical dashboard for care personnel. It enables secure two-way patient communication, data collection, and remote patient monitoring features to support digital waiting list management. 

How does digital waiting list management support your hospital or clinic?


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Automated patient communications

  • Automatically educates patients, and ensures that patients are fit for surgery. 

  • Supports patients in managing their condition at home. 

  • Keeps patients informed, engaged and updated on timescales.

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Waiting list triage to support prioritisation


  • Collects questionnaires such as pain meter or condition checks.

  • Supports the care team triaging patients based on the submitted data.

  • Checks through the questionnaires that patients are still medically fit to be treated for surgery.
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At-a-glance remote patient monitoring


  • Monitors and assesses patients' health status.

  • Provides an easy-to-view overview of the patient flow into the care team.

  • Notifies if there is a patient with changing condition or someone who needs to be prioritised.
patient submitting preoperative medical data

Automated patient communications

Since elective surgery waiting times have increased, the importance of motivational patient education has also increased. Patients can be offered, for example, pre-habilitation and nutritional instructions during their wait to keep them engaged and fit for surgery.

The very experience of waiting for surgery can be distressing in itself. Through the platform, care teams can automate patient communication and provide patients with education and information to help them manage their condition and keep them updated on timescales.

group of doctors implementing waiting list triage


Waiting list triage to support prioritisation

The BuddyCare Platform enables questionnaire collection (i.e., pain meter or condition checks) from the patients on the waiting list. The patient's condition may deteriorate while waiting in some cases, and through the automatically collected questionnaires, the dashboard helps the care team triage patients based on the submitted data. 

The care teams can check through the questionnaires (and data) that patients are still medically fit to be treated for surgery to be carried out safely. There is no need to go through the questionnaires manually, as the system can highlight concerns, and the clinical dashboard provides an easy-to-view overview of the patient flow into the care team.

group of doctors implementing waiting list triage

At-a-glance remote patient monitoring

Care teams can monitor and assess patients' health status through the platform.

The care personnel’s clinical dashboard provides care teams with an at-a-glance view of all patients' progress and status. It notifies if there is a patient with changing condition, someone who needs to be prioritised or identifies a patient who is not ready for surgery and needs support. The highlight allows clinicians to take the final decision safely.


Benefits of
Waiting List Management for:

Care Teams:

  Reaches waitlist patients digitally through an app, instead of calling or letters and ensures patients stay compliant and fit for surgery whilst meeting the hospital's duty of care.

  Automates regular patient communication without increasing care personnel workload.

Ensures patients are at the right place, right time, and meeting the right hospital staff.

It helps in patient prioritisation and thus optimising hospital resources.

Ensures an easy digital patient data collection and displays how much work is needed by the care team.

Identifies potential early signs of cancellations or Did Not Attend /DNAs)/ no-shows.


  Ensures frequent and automated communication to keep them up-to-date during their wait, without increasing care team workload.

Efficient sharing of prehabilitation and nutritional support to keep patients fit for surgery.

It provides a simple way for patients to update the hospital through questionnaires when there are changes in their condition.

Improves patient services and experience during the surgery waiting time.

Informs patients of their waiting list status. Regular communications as a part of hospital services are crucial.

Virtual Care with the BuddyCare Platform


Mobile App for Patients

  • The patient-facing BuddyCare app helps patients to navigate through their care pathways.

  • Timed reminders and push notifications ensure that patients get the right information at the right time. 

  • Patients can submit forms or in-app questionnaires to the care personnel and interact via app. 
Patients waiting list management app

Dashboard for Care Personnel

  • With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions.

  • The dashboard collects data during the patients' pathways and enables patient interaction.

  • The dashboard produces reports for analysis.

Safe and Certified Platform

The BuddyCare software has the Medical Device Class I CE mark and is GDPR and HIPAA compliant. Also, the company's QMS is ISO 13845:2016 Certified.

The Platform was co-developed with University Hospitals. Several University Hospitals, Regional Hospitals, and Private Hospitals use the platform safely.
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