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Care coordination platformCASE STUDYHow NHS Lanarkshire optimised patient flow with electronic pre-operative assessmentsView Full Case Study
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Waiting list management Managing surgery waiting lists with our digital platform
Hospitals must maintain regular contact with patients on waiting lists to ensure there is no deterioration in their health or well-being. Our care coordination platform enables hospitals to digitise and modernise waiting list management by automating patient communication, collecting essential health data, and educating patients on staying fit for surgery.
The collected data helps clinical teams identify patients who need prioritisation, provides visibility into specific patient groups, and supports better use of available capacity. The platform can also include a digital pre-operative assessment (ePOA) or the full digital perioperative pathway from referral to recovery.
Our platform combines a patient engagement app with a pathway management dashboard, enabling secure two-way communication, patient-submitted data collection, risk stratification and remote monitoring to support efficient, proactive waiting list management.
How does digital waiting list management support your hospital or clinic?
Automated patient communications
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Automatically educates patients, and ensures that patients are fit for surgery.
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Supports patients in managing their condition at home.
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Keeps patients informed, engaged and updated on timescales.
Waiting list triage to support prioritisation
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Collects questionnaires such as pain meter or condition checks.
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Supports the care team triaging patients based on the submitted data.
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Checks through the questionnaires that patients are still medically fit to be treated for surgery.
At-a-glance remote patient monitoring
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Monitors and assesses patients' health status.
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Provides an easy-to-view overview of the patient flow into the care team.
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Notifies if there is a patient with changing condition or someone who needs to be prioritised.
Automated patient communications
Since elective surgery waiting times have increased, the importance of motivational patient education has also increased. Patients can be offered, for example, pre-habilitation and nutritional instructions during their wait to keep them engaged and fit for surgery.
The very experience of waiting for surgery can be distressing in itself. Through the platform, care teams can automate patient communication and provide patients with education and information to help them manage their condition and keep them updated on timescales.
Waiting list triage to support prioritisation
The Platform enables questionnaire collection (i.e., pain meter or condition checks) from the patients on the waiting list. The patient's condition may deteriorate while waiting in some cases, and through the automatically collected questionnaires, the dashboard helps the care team triage patients based on the submitted data.
The care teams can check through the questionnaires (and data) that patients are still medically fit to be treated for surgery to be carried out safely. There is no need to go through the questionnaires manually, as the system can highlight concerns, and the clinical dashboard provides an easy-to-view overview of the patient flow into the care team.
At-a-glance remote patient monitoring
Care teams can monitor and assess patients' health status through the platform.
The care personnel’s clinical dashboard provides care teams with an at-a-glance view of all patients' progress and status. It notifies if there is a patient with changing condition, someone who needs to be prioritised or identifies a patient who is not ready for surgery and needs support. The highlight allows clinicians to take the final decision safely.
Benefits of Digital Waiting List Management for:
Care Teams
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Reaches waitlist patients digitally through an app, instead of calling or letters and ensures patients stay compliant and fit for surgery whilst meeting the hospital's duty of care.
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Automates regular patient communication without increasing care personnel workload.
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Ensures patients are at the right place, right time, and meeting the right hospital staff.
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It helps in patient prioritisation and thus optimising hospital resources.
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Ensures an easy digital patient data collection and displays how much work is needed by the care team.
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Identifies potential early signs of cancellations or Did Not Attend /DNAs)/ no-shows.
Patients
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Ensures frequent and automated communication to keep them up-to-date during their wait, without increasing care team workload.
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Efficient sharing of prehabilitation and nutritional support to keep patients fit for surgery.
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It provides a simple way for patients to update the hospital through questionnaires when there are changes in their condition.
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Improves patient services and experience during the surgery waiting time.
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Informs patients of their waiting list status. Regular communications as a part of hospital services are crucial.