CARE COORDINATION & PATIENT ENGAGEMENT PLATFORM
AUTOMATE YOUR COLLECTION OF PATIENT-REPORTED OUTCOME MEASURES (EPRO) AND PATIENT-REPORTED EXPERIENCE MEASURES AND GENERATE REAL-TIME REPORTS.
The BuddyCare Platform enables hospitals to routinely collect PROMs and PREMs and to deliver high-quality care tailored to their patients’ needs.
Collect your patients’ PROMs and PREMs electronically
Collecting electronic patient-reported outcome measures (ePROMs) and electronic patient-reported experience measures (ePREMs) provides an efficient and convenient method for assessing patients' perceptions of their health. It can also illuminate how patients feel about the effects of the healthcare services they have received.
With the BuddyCare Platform, your clinic can fully automate the collection of your patients' PROMs, PREMs, and QoLs and generate insightful, real-time reports. Additionally, the platform enables other data collection forms, such as pre-assessment forms and anaesthesia-related questionnaires.
With just a few taps on a mobile app, your patients can easily submit important feedback about their condition or experience.
How does it work for patients?
- Electronic PROM and PREM questionnaires will be added to the patient's care pathway.
- The platform automatically sends questionnaires to patients relating to specific events --> the patient receives a push notification.
- If there are patients who did not submit their questionnaires in time, the platform reminds the patient automatically.
- Specific educational materials and instructions can be added to the care pathway so that patients can better understand and manage their conditions/care.
The traditional gathering of PROMs from patients can be less than 5% by letter and less than 25% by web. Our partner hospitals have been able to achieve 90% response rates with Buddy Healthcare's care coordination platform. Mobile app-based systems bring questionnaires to patients' mobile devices at the right time, and automated reminders remind patients to complete the questionnaire when needed.
Generate real-time reports to support analysis.
The platform automatically collects electronic outcome and experience measures from your patients. Care teams use a web-based clinical dashboard to monitor patients’ submitted answers.
The BuddyCare platform makes collecting and analysing patient-reported outcome measures (PROMs), patient-reported experience measures (PREMs), and QoL questionnaires easier. Patients' data is visualised and categorised in the dashboard for easy follow-up. You can visualise response rates, benchmark performance, and graphs displaying trends.
Advanced PROMs and PREMs real-time reporting help clinics and hospital management better understand patient profiles and risk stratification and select the best treatment options.
Benefits of collecting electronic Patient-Reported Outcomes and Patient-Reported Experiences
- Patients are more involved in their care, thus increasing compliance.
- Patients receive notifications and reminders about the questionnaires at the right time during their care pathway, providing the care teams with very accurate, high-quality data.
- The PREM questionnaires can be collected after every appointment to evaluate service quality.
- By collecting the right information at the right time, clinics can provide more efficient delivery of care.
- The platform enables splitting an extensive questionnaire into smaller units, thereby increasing the quality and reliability of the responses and the number of responses.
- Automated PROMs and PREMs collection increases efficiency and reduces manual work.
- Real-time reports help hospital management analyse patient data and develop quality of care and care processes.
Other information
- Various university hospitals, central hospitals, and private hospitals have successfully collected their PREMs and PROMs with BuddyCare.
- More than 100 different standardised questionnaires have been digitised in the BuddyCare Platform. See the list on our platform page.
- The Platform is available in multiple languages, such as EN, DE, FI, FR, IT, IN, NL, SP, SV, PL, and PT.
- The white-label mobile app can be customised based on the healthcare provider’s needs, preferences and brand.
- Our Care Coordination Platform is a Medical Device Class I CE-marked solution that fully complies with GDPR and HIPAA regulations. Our Quality Management System (QMS) is certified to ISO 13485:2016 standards. We also hold certifications in ISO/IEC 27001:2022, Cyber Essentials Plus, and ORCHA's OBR.
Automated Care Coordination with our Platform
Mobile app for patients
The patient-facing BuddyCare app helps patients to navigate through their care pathways.
Timed reminders and push notifications ensure that patients get the right information at the right time.
Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app.
Dashboard for care personnel
With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions
The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.