App User Support

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Buddy Healthcare is the company who has developed the mobile application. Please note that if you have any questions about your treatment, please always contact the care unit directly.

If you cannot find an answer to your questions from below, please contact us via phone or email. Our contact information can be found on the bottom of the page.

Activation Code App

Taking the Mobile App Into Use

How do I download and install the app on my mobile device?

If you have received an invitation to use the mobile app through either an SMS or email, you will find a download link included in the invitation messages. By clicking this link you will be taken directly to the app page in the app store of your device. Below are step-by-step instructions outlined on how to download and install the mobile app without an invitation SMS or email. In case you have received an invitation, please continue reading at step 4.

To download and install the app on your mobile device, follow these steps:

  1. Open the app store on your mobile device. This could be the Apple App Store for iOS devices or the Google Play Store for Android devices.
  2. In the search bar of the app store, type the name of the app.
  3. Tap on the app from the search results.
  4. Next, look for the "Download" or "Install" button and tap on it. Please note, the app is available for free. It is not necessary to enter any bank credentials to download this app.
  5. The app will start downloading, and you can monitor the progress through a progress bar or indicator. Once the download is complete, the app will automatically install on your device.
  6. You will find the app's icon on your home screen or app library, depending on your device. Tap on the app icon to launch it.
How do I take the app into use?

Once you have successfully downloaded and installed the mobile app on your device, you will find the app's icon either on your home screen or within your device's app library. To launch the app, simply tap on the app icon.

Upon launching the app for the first time, you will be prompted to review, comprehend, and accept the terms and conditions that govern the use of this mobile app. Please take the time to carefully read through the terms and conditions before proceeding to accept them.

In order to take the app into use, an activation code is required. This activation code is always handed out by the healthcare provider. You may have received the code as part of the invitation letter or it might have been sent to you via SMS or email. If you haven't received an activation code, please reach out to your healthcare provider to request an activation code.

If you have an activation code, please tap on “Use Activation Code”. On the following screen, you will be asked to enter the provided activation code. As a first time user of the mobile app, please select “New User” and follow the registration process on the next page. 

If you have used the mobile app before, you can login as an existing user by reusing your user account. Simply select the appropriate option and proceed with the login process.

Using the Mobile App

I signed out of the app. How can I login again?

If you have signed out of the mobile app and wish to sign in again, please proceed by launching the mobile app. On your screen, you will now see the “Login With Existing Account” button. Please tap it.

You will be redirected to a page where you will be asked to enter your account credentials. During the registration process to this app, you have signed up using either a mobile phone number or an email address. It is essential to note that when signing in again, you must provide the same details that you gave during the registration process.

Once you have entered your phone number or email address, please proceed by entering your password. Finally, click on the "Login" button to proceed and access the mobile app.

In the event that you cannot remember your password, you can click on “Help To Recover”. Further information on how to reset your password can be found below.

IMPORTANT NOTICE: To ensure that you receive important notifications, reminders, and messages promptly, we highly recommend remaining logged in to the mobile app at all times.

I forgot my password. What should I do?

If you cannot remember your password, please click on “Help To Recover”. This action will direct you to the password recovery page, where you will be asked to enter either the phone number or the email address that you initially used during the registration process for the mobile app. It is important to note that you will only receive the password recovery link via the contact information with which you originally registered. If you registered with a mobile phone number, you will receive a recovery link by SMS to that mobile phone number. If you registered with an Email address, your recovery link will be sent to that Email address.

Once you have entered the phone number or email address, kindly proceed by clicking on "Continue". Next, you will see a confirmation stating that a SMS or email has been sent to you. Open the received SMS or email and click on the password recovery link. Follow the instructions provided within the link. Once you have successfully changed your password, return to the mobile app and log in as an existing user using either your phone number or email address, along with the new password.

How do I access the app if I change my mobile device?
If you have changed your mobile device, please download the mobile app again on your new device. Once you have successfully downloaded the app, please proceed by logging in as an existing user. For detailed instructions on how to do this, kindly refer to the section titled "I signed out of the app. How can I log in again?".
I have a question about my treatment. How do I receive answers?
If you have a question about your treatment, please contact the hospital or care provider directly. This is the mobile app support and we address technical questions and problems with the mobile app only.
Can I use the app on my computer?
No, the app is developed for mobile phones and tablets only.

If you did not find the answer to your question, please contact us via email at Support is provided during office hours. We ask that you please allow 24-48 hours for your email enquiry to be responded to.

Our customer service team will be happy to assist you!