--- title: General Surgery - Buddy Healthcare description: BuddyCare provides both patients and clinics with real-time information to ensure that patients are on the procedure day ready for the operation. --- **CARE COORDINATION & PATIENT ENGAGEMENT PLATFORM** # AUTOMATE, DIGITIZE AND MONITOR YOUR SURGICAL PATIENTS CARE PROCESS ![Surgery team ready for elective surgery](https://www.buddyhealthcare.com/hs-fs/hubfs/Surgery%20team%20ready%20for%20elective%20surgery.jpeg?width=1731&height=1154&name=Surgery%20team%20ready%20for%20elective%20surgery.jpeg) ## Reduce Administrative Burden And Improve your Surgery Patients’ Experience And Outcomes 98% Fewer pre-op phone calls 19% Reduction In Patients' Post-Op Visits 50% Fewer No-Shows And Cancellations ![WhatsApp Image 2020-04-11 at 10.41.07 PM](https://www.buddyhealthcare.com/hs-fs/hubfs/WhatsApp%20Image%202020-04-11%20at%2010.41.07%20PM.jpeg?width=1280&height=855&name=WhatsApp%20Image%202020-04-11%20at%2010.41.07%20PM.jpeg) ## Automate your surgery clinics care coordination and monitor remotely BuddyCare is care coordination and patient engagement platform for hospitals, specialized clinics, and surgery centers. **The platform automates surgery patients' care coordination processes and monitors patients’ preparation and recovery activities for surgical procedures. BuddyCare helps to solve the following challenges: ** - Earlier identification of potential patient no-show and cancellation.   - Faster replacement patient scheduling. - More efficient and automated patient education and engagement. - Easy patient progress monitoring and interaction. - Efficient Patient data collections (PROMs, PREMs) and reporting.   The solution provides both patients and clinics with real-time information to ensure that patients are on the procedure day ready for the operation according to all instructions. BuddyCare tracks patients’ pre-and post-operative task completion and adherence to instructions to streamline the whole care process.   Certified and Safe [BuddyCare Platform](https://www.buddyhealthcare.com/en/platform?hsLang=en) has been co-developed in close cooperation with two Finnish University Hospitals and two leading Children’s Hospitals in the US.  ## Virtual Care with the BuddyCare Platform ### Mobile App for Patients The patient-facing BuddyCare app helps patients to navigate through their care pathways. Timed reminders and push notifications ensure that patients get the right information at the right time. Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app.  ![desktop-mobile-image-1](https://www.buddyhealthcare.com/hubfs/desktop-mobile-image-1.png "desktop-mobile-image-1") ### Dashboard for Care Personnel With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis. **The BuddyCare platform has the CE mark and is GDPR and HIPAA compliant.** ```json { "@context" : "https://schema.org", "@type" : "Corporation", "address" : { "@type" : "PostalAddress", "addressCountry" : "Finland", "addressLocality" : "Helsinki", "postalCode" : "00510 ", "streetAddress" : "Kuortaneenkatu 2" }, "alternateName" : "Buddy Healthcare", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "fi", "de" ], "contactType" : "sales", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" }, { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "de", "fi" ], "contactType" : "technical support", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" }, { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "de", "fi" ], "contactType" : "customer service", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" } ], "description" : "Buddy Healthcare – We help clinics by digitizing care pathways to remotely monitor and guide patients. Our patient guidance solution and care pathway management service are designed to help healthcare providers with the automation of information exchange through patients and mobile devices. The all-in-one software as a service (SaaS) consists of a mobile app for patients, a web based clinical dashboard for care personnel and digitized care pathways management service. Our goal is to help patients to become more informed and engaged with their treatment plan through their mobile phone’s information portal, while helping you, as healthcare professionals, to monitor and manage multiple patients’ progress simultaneously. By providing a secure information exchange through mobile phones that are connected to clinics, our service as a solution enables patients to become more active in their care process and thus potentiates better pre-operative, post-operative and recovery outcomes.", "logo" : "https://www.buddyhealthcare.com/hubfs/BHC_logo_high_res.png", "name" : "Buddy Healthcare Ltd.", "sameAs" : [ "https://www.instagram.com/buddyhealthcare/", "https://www.linkedin.com/company/buddy-healthcare/", "https://www.facebook.com/buddyhealthcare/", "https://twitter.com/buddyhealthcare", "https://www.youtube.com/channel/UC4hts6T1W0hNmX9tnmA00Sw" ], "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "Service", "audience" : { "@type" : "Audience", "name" : "Healthcare providers, hospitals, clinics, doctors, nurses, surgeons, digital transformation team" }, "brand" : { "@type" : "Brand", "name" : "Buddy Healthcare" }, "description" : "BuddyCare is a service as a solution (SaaS), which helps hostpitals & clinics to digitise their care pathways, enable remote patient preparation for their surgeries or other medical appointments or operations. Patients can access to their care plan's information 24/7 in BuddyCare's patient information portal, which patients can access through their mobile phone. The pocket sized information portal is an app, which helps patients to seamlessly navigate through their care process’ steps and information. Automated notifications and reminders ensure that patients get the right information at the right time, leading them to be properly prepared for appointments or procedures. Patients can instantly submit digitised medical forms and questionnaires to hospital personnel, access video material related to their operation (or recovery) while the portal provides a secure, two-way, real-time communication channel. By using the care pathway monitoring dashboard, healthcare providers have a comprehensive, real-time view of all the patients enrolled in your clinical care pathways. The dashboard platform provides clinics with extensive capabilities to monitor and visualise patients’ compliance with their care plan. As a patient progresses through their carepath, attention notifications on care plan tasks are automated and sent to patients’ phones - while care personnel see from the dashboard which tasks have been completed and which are in progress. To assure that a patient is prepared for their next appointment, the dashboard notifies the care personnel about patients who are lagging behind in the preparation process and automatically sends the patients reminders to complete their care plan tasks, such as completing forms / and acknowledging information packets. Through the real time view of patient compliance, the care personnel can easily identify early signs of no- shows / cancellations. And combined with the direct communication channel between the patient's phone and the dashboard, the care personnel can intervene and reach out to the patient directly - no more time-intensive phone calls and unreliable emails or paper mailings. With fully automated patient guidance and data collection, clinics drastically reduce time spent on care coordination. The platform enables collection of standardized questionnaires such as PROMs (patient reported outcomes measures), PREMs (patient reported experience measurees) and QoLs (quality of life questionnaires), which allows hospital management to assess their care plans’ effectiveness and adjust resource planning accordingly.", "image" : "https://www.buddyhealthcare.com/hubfs/BHC_logo_high_res.png", "name" : "BuddyCare", "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "WebSite", "alternateName" : "Buddy Healthcare", "name" : "Buddy Healthcare Ltd.", "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/", "name" : "Home Page", "position" : "1" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/platform", "name" : "Platform", "position" : "2" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/restarting-surgeries", "name" : "Restart Elective Surgeries Safely", "position" : "3" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/orthopedics", "name" : "Orthopedic Surgery", "position" : "4" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/ent-ear-nose-throat", "name" : "ENT Surgeries", "position" : "5" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/pediatric-surgery", "name" : "Pediatric Surgery", "position" : "6" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/plastics", "name" : "Plastic Surgery", "position" : "7" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/platform", "name" : "Platform", "position" : "8" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/obesity-surgery", "name" : "Obesity Surgery", "position" : "9" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/gastrointestinal-surgery", "name" : "Gastrointestal Surgery", "position" : "10" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/general-surgery", "name" : "General Surgeries", "position" : "11" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/vascular-surgery", "name" : "Vascular Surgery", "position" : "12" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/digital-breastfeeding-support", "name" : "Breastfeeding", "position" : "13" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/childpsychiatry", "name" : "Child Psychiatry", "position" : "14" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/gastroenterology", "name" : "Gastroenterology", "position" : "15" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/pain-management", "name" : "Pain Management", "position" : "16" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/telepsychiatry-services", "name" : "Telepsychiatry", "position" : "17" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/customers-and-testimonials", "name" : "Customers", "position" : "18" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/automated-patient-reminders", "name" : "Patient Reminders", "position" : "19" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/electronic-pre-operative-assessment", "name" : "Pre-operative Assessment", "position" : "20" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/electronic-patient-reported-outcomes-collection", "name" : "Patient Reported Outcome Measures' Collection", "position" : "21" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/news", "name" : "News and Customer Stories", "position" : "22" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/blog", "name" : "Blog", "position" : "23" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/about-us", "name" : "About Us", "position" : "24" }, { "@type" : "ListItem", "item" : "https://careers.buddyhealthcare.com/", "name" : "Career", "position" : "25" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/company/contact", "name" : "Contact", "position" : "26" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/frequently-asked-questions", "name" : "Frequently Asked Questions", "position" : "27" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "The platform automates surgery patients' care coordination processes and monitors patients’ preparation and recovery activities for surgical procedures. 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