patient receives post-op instructions to an app after orthopedic surgery

Improved Customer Outcomes


reduction in patients' post-op visits


PROMs questionnaire response rate


of the patients chose digital support


patients rating of the digital care path

patients-surgery-tasklist-in-mobile-app - reminders

Automate your orthopaedic clinic's care coordination

Orthopaedics and Traumatology are one of the largest surgical specialities, consisting of approximately 40 % of all surgical procedures. Typical operations in orthopaedics and traumatology are arthroscopic joint surgeries, joint replacement surgeries, reconstructive surgeries of bones and joints due to injuries or diseases, and surgical treatments of spinal diseases and injuries. 

Surgery patients require highly demanding care and forms of treatment

Traumatology patients are often in need of high-demanding medical acute- and operational care, as well as demanding follow-up treatment. Similarly, patients with degenerative spinal-, joint, or limb diseases may require specialized and highly demanding care processes, especially in the post-operative phase of care. Buddy Healthcare has transformed and automated orthopaedic patients' care coordination by digitising orthopaedic care pathways. 

Before orthopaedic surgery it is important to inform the patient of the following:

  • Surgery and preparation information
  • Information and pre-arrangements of the recovery period
  • Medicine discontinuation and fastening reminders
  • Electronic Pre-operative assessment collection
  • Pre-surgery checklist

After orthopaedic surgery, hospitals need to provide information and collect data, such as:

  • Wound care instructions
  • Rehabilitation training and instructions
  • Information on how to take pain killers and a pain scale
  • Electronic patient-reported outcomes and experiences collection (ePROMs and ePREMs)
  • Outcome scores (e.g. OHS/OKS, HOOS/KOOS)

CASE STUDY: Orton hospital reduced 20% of orthopaedic patients' post-operative visits and 2 phone calls per patient with the use of the BuddyCare Platform

Private hospital Orton partnered with Buddy Healthcare in 2017. The goal of the collaboration was to digitise orthopaedic patients' communication, improve patient satisfaction, collect PROs and measure satisfaction through the platform, and improve operational efficiencies by eliminating unnecessary post-operative visits and phone calls.

The Case Study presents the following results:

  • 20% fewer post-operative visits.
  • 2 phone calls fewer per patient with the digitally engaged patients.
  • 90 % PRO questionnaire response rate
  • 87% PREM questionnaire response rate
  • 89% app download rate.
  • 4,5/5 patients' rating of the digitized care pathways.

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older orthopaedic patient  with ipad

Virtual Care with the BuddyCare Platform

Mobile App for Patients

The patient-facing BuddyCare app helps patients to navigate through their care pathways.

Timed reminders and push notifications ensure that patients get the right information at the right time.

Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app. 


Dashboard for Care Personnel

With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions

The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.

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Examples of implemented orthopaedic care pathways

Anterior cruciate ligament, ACL
Back surgery
Back to fitness treatment path
Back ossification surgery
Fracture Management Tool - DEXA measurement care pathway
Hip joint replacement
Knee joint replacement
Knee fitness treatment path
Neck surgery
Osteoarthritis pain (hip and knee)
Prolapsed Disc Surgery
Spinal disc herniation
Sports medicine care path


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