Automated Care Coordination & Digital Patient Engagement to Support your Surgery Clinic

Digital patient engagement through automated surgical care pathways

Buddy Healthcare’s care coordination and patient engagement platform enables clinics to guide, support, and engage patients during their perioperative care pathways. Simultaneously, as the platform provides timely educational content to patients, it also collects all patient-generated data through forms and in-app questionnaires to support care teams in monitoring and managing the care pathways remotely.

Lean and consistent care pathways for your surgery patients through a user-friendly app

A patient preparing for surgery, procedure, or appointment receives all instructions and reminders through push notifications set at optimal times. Patients’ digital care pathways can include in-app forms and questionnaires that are delivered directly to the care personnel's dashboard after the patient has submitted them. 

Enhanced Recovery After Surgery (ERAS)

Buddy Healthcare's care coordination platform follows the principles of Enhanced Recovery After Surgery (ERAS) protocols to enhance early mobilisation after surgery. The platform supports and monitors patients using the mobile app, and patients receive post-operative instructions, rehabilitation exercises, wound care instructions, pain scales, and patient-reported outcomes and experience measures questionnaires through the app.

Two-way interaction between patients and care teams

Patients and care teams can send secure messages through the platform. This has significantly reduced patient phone calls or the care team's need to make calls. For example, patients can submit a question in the evening through a mobile app and care teams can respond in the morning from their interface when they arrive at work. Secure two-way messaging is convenient for patients and hospitals as both parties can interact easily at the day's optimal time.


“The mobile app was easy to use. It informed us well about the operation and reminded us what we should do and when exactly. The mobile app provided a convenient channel to contact care personnel when I had questions related to the operation.”

- Pediatric surgery patient’s parent

Reduce no-shows through digital patient engagement and remote patient monitoring

With the remote clinical monitoring platform, care personnel has real-time at-a-glance visibility of their patients' activities and an overview of the process, enabling them to intervene sooner at early signs of declining engagement, potential no-shows/did not attend, cancellations, or other challenges.

No-shows and late cancellations are costly for healthcare providers, both in time and money. Better educated and informed patients with clear instructions about where to go and what will happen at the appointment or procedure will not only remind patients about upcoming events. Still, they can also help to reduce anxiety around their care pathways.

Both properly educated patients and a dashboard that enables monitoring decrease no-shows and late cancellations.


What is automated for the care teams?

• Patient care coordination is fully automated. Patients receive timely automated education and reminders, and care teams don’t need to call or send letters to digitally engaged patients.
  
  
• The platform automatically collects all patient forms and questionnaires, such as pre-assessment forms, PROMs, and PREMs, and delivers them for the care team to review.
  
  
• The Platform produces reports of the patient-generated data and helps care personnel to analyse the care pathways.