Improved Customer Outcomes

Fewer pre-op phone calls

Reduction in time spent per patient preoperatively

of patients would recommend the app

Nurse is using remote monitoring platform to follow up surgery patients progress

Automate your ear, nose and throat clinic's care coordination

Patients attending the ear, nose, and throat (ENT) procedures need to be properly informed before and after their operation. Traditionally the patients have mainly been contacted and instructed by phone and mailing, but today’s telemedicine solutions have brought the healthcare providers much more effective digital tools not only for patient communication but also for remote patient monitoring and data collection.


Buddy Healthcare's care coordination and patient engagement platform provide ENT patients with timed information through a mobile app.  Patients are educated via a mobile app where they receive push-up notifications and timed reminders. The app supports patients in pre-operative preparation and remembering important tasks and dates. The app continues to support patients post-operatively after the procedure. 

Paper format pre-questionnaires have been turned into digital format and can be filled through the mobile app without any posting delays. 

Buddy Healthcare's customers have used a mobile app for all patient communications and data collection, and the healthcare professional’s dashboard for real-time remote patient monitoring and reporting. .

Educate, monitor and interact with patients during the entire perioperative process 

Before the ENT procedure

  • Procedure information package
  • Laboratory appointment reminder
  • Pre-assessment / Anesthesia form
  • Pre-surgery checklist
  • Medicine discontinuation reminders
  • Surgery arrival info 

After the ENT procedure

  • Post-operative instructions
  • Pain scale
  • Wound care and pain management information
  • Surgery Day Feedback (Patient-Reported Outcome Measures, PROMs, Patient-Reported Experience Measures, PREMs)

Read from our Case Study how Tampere University Hospital streamlined ENT  (ear, nose and throat) department's care coordination process with BuddyCare Platform. 

Virtual Care with the BuddyCare Platform

Mobile App for Patients

The patient-facing BuddyCare app helps patients to navigate through their care pathways.

Timed reminders and push notifications ensure that patients get the right information at the right time.

Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app. 



Dashboard for Care Personnel

With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions

The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.

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Available ENT (Ear, Nose and Throat) Care Pathways

General ENT care pathways

Balloon extension of nasal cavities 

Ear canal surgery
Earlobe repair
Earwall Surgery 
Hearing Enhancement surgery

Nasal cavity surgery
Ossicular chain surgery
Surgery for cholesteatoma disease 
Surgery Nose Partition Repair 
Tear Surgery Channel 
Treatment of chronic otitis media 

Pediatric ENT care pathways

Balloon sinuplasty 
Cholesteatoma surgery
Chronic ear infection surgery
Cochlear Implant Surgery
Ear tube procedure 
Eardrum repair

Eardrum repair 
Functional endoscopic sinus surgery
Removal of ear tube and eardrum repair
Tongue-tie release 
Tonsil surgery 

Can't find the care pathway you are looking for? Contact us, and we'll create it shortly.