Improved Customer Outcomes


fewer pre-op phone calls


reduction in time spent per patient preoperatively


of patients would recommend the app

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Automate your ear, nose and throat clinic's care coordination

Patients attending ear, nose, and throat (ENT) procedures must be properly informed before and after their operation. Traditionally the patients have mainly been contacted and instructed by phone and mailing, but today’s telemedicine solutions have brought the healthcare providers much more effective digital tools not only for patient communication but also for remote patient monitoring and data collection.

Buddy Healthcare's care coordination and patient engagement platform provide ENT patients with timed information through a mobile app.  Patients are educated via a mobile app where they receive push-up notifications and timed reminders. The app supports patients in pre-operative preparation and remembering important tasks and dates. The app continues to support patients post-operatively after the procedure. 

Paper format pre-questionnaires have been turned into digital format and can be filled through the mobile app without any posting delays. 

Buddy Healthcare's customers have used a mobile app for all patient communications and data collection and the healthcare professional’s dashboard for real-time remote patient monitoring and reporting.

Educate, monitor and interact with patients during the entire perioperative process 

Before the ENT procedure

  • Procedure information package
  • Laboratory appointment reminder
  • Preassessment / Anesthesia form
  • Pre-surgery checklist
  • Medicine discontinuation and fasting reminders
  • Surgery arrival information 

After the ENT procedure

  • Post-operative instructions
  • Pain scale
  • Wound care and pain management information
  • Surgery day feedback (Patient-Reported experience measures, PREMs)
  • Patient-Reported Outcome Measures, PROMs

Read a case study of how Tampere University Hospital has used the BuddyCare platform to reduce 98% of unnecessary phone calls with patients and reduced more than 1-hour of pre-operative time spent per patient.

Tampere university hospital head nurse small


Tampere University Hospital increased its ability to manage 50% more ENT patients preoperatively

Tampere University Hospital's day surgery unit partnered with Buddy Healthcare as they were looking to improve their ENT outpatient surgery process. The hospital compared 350 digitally guided patients to 350 traditionally supported (paper-based system) patients with the following results:

  • 50% increased ability to manage more patients in one day
  • 98% reduced phone calls
  • 1h+ preoperative time saved per patient
  • 80% app download rate

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Implemented ENT (ear, nose and throat) care pathways

General ENT care pathways

Balloon extension of nasal cavities 

Ear canal surgery
Earlobe repair
Earwall Surgery 
Hearing Enhancement surgery


Nasal cavity surgery
Ossicular chain surgery
Surgery for cholesteatoma disease 
Surgery Nose Partition Repair 
Tear Surgery Channel 
Treatment of chronic otitis media 

Pediatric ENT care pathways

Balloon sinuplasty 
Cholesteatoma surgery
Chronic ear infection surgery
Cochlear Implant Surgery
Ear tube procedure 
Eardrum repair


Eardrum repair 
Functional endoscopic sinus surgery
Removal of ear tube and eardrum repair
Tongue-tie release 
Tonsil surgery 

Virtual Care with the BuddyCare Platform

Mobile App for Patients

The patient-facing BuddyCare app helps patients to navigate through their care pathways.

Timed reminders and push notifications ensure that patients get the right information at the right time.

Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app. 


Dashboard for Care Personnel

With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions

The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.