CARE COORDINATION & PATIENT ENGAGEMENT PLATFORM
AUTOMATE AND DIGITISE YOUR ENT (ear, nose and throat) PATIENTS' CARE COORDINATION
Improved Customer Outcomes
fewer pre-op phone calls
reduction in time spent per patient preoperatively
of patients would recommend the app
Automate your ear, nose and throat clinic's care coordination
Patients attending ear, nose, and throat (ENT) procedures must be properly informed before and after their operation. Traditionally patients have mainly been contacted and instructed by phone and mailing, but today’s telemedicine solutions have brought healthcare providers much more effective digital tools not only for patient communication but also for remote patient monitoring and data collection.
Buddy Healthcare's care coordination and patient engagement platform provide ENT patients with timed information through a mobile app.
Patients are educated via a mobile app where they receive push-up notifications and timed reminders. The app supports patients in pre-operative preparation and remembering important tasks and dates. The app continues to support patients post-operatively after the procedure.
Paper-format pre-questionnaires have been turned into digital format and can be filled out through the mobile app without any posting delays.
Through the digitised ENT care pathway, through the app, patients receive:
- Procedure information package
- Laboratory appointment reminder
- Pre-assessment / Anesthesia form
- Pre-surgery checklist
- Medicine discontinuation and fasting reminders
- Surgery arrival information
- Post-operative instructions
- Pain scale measurement
- Wound care and pain management information
- Surgery day feedback (Patient-Reported experience measures, PREMs)
- Patient-Reported Outcome Measures, PROMs collection
Tampere University Hospital increased its ability to manage 50% more ENT patients pre-operatively.
Tampere University Hospital's day surgery unit partnered with Buddy Healthcare as they were looking to improve their ENT outpatient surgery process. The hospital compared 350 digitally guided patients to 350 traditionally supported (paper-based system) patients with the following results:
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Implemented ENT (ear, nose and throat) care pathways
General ENT care pathways
Balloon extension of nasal cavities
Ear canal surgery
Hearing Enhancement surgery
Nasal cavity surgery
Ossicular chain surgery
Surgery for cholesteatoma disease
Surgery Nose Partition Repair
Tear Surgery Channel
Treatment of chronic otitis media
Chronic ear infection surgery
Cochlear Implant Surgery
Ear tube procedure
Functional endoscopic sinus surgery
Removal of ear tube and eardrum repair
Virtual Care with the BuddyCare Platform
Mobile App for Patients
The patient-facing BuddyCare app helps patients to navigate through their care pathways.
Timed reminders and push notifications ensure that patients get the right information at the right time.
Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app.
Dashboard for Care Personnel
With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions.
The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis.