--- title: Ear, Nose and Throat Surgeries - Buddy Healthcare description: Patients attending ENT surgery stay in the hospital for a short time, it's vital to provide patients with preparation instructions for example with an app. --- **CARE COORDINATION & PATIENT ENGAGEMENT PLATFORM** # AUTOMATE AND DIGITISE YOUR ENT (ear, nose and throat) PATIENTS' CARE COORDINATION ![woman_2-739879-edited](https://www.buddyhealthcare.com/hs-fs/hubfs/assets/brand-photos/640/woman_2-739879-edited.jpg?width=504&height=449&name=woman_2-739879-edited.jpg) ## Improved Customer Outcomes 98% fewer pre-op phone calls +1h reduction in time spent per patient preoperatively >90% of patients would recommend the app ![WhatsApp Image 2020-04-11 at 10.41.07 PM](https://www.buddyhealthcare.com/hs-fs/hubfs/WhatsApp%20Image%202020-04-11%20at%2010.41.07%20PM.jpeg?width=1280&height=855&name=WhatsApp%20Image%202020-04-11%20at%2010.41.07%20PM.jpeg) ## Automate your ear, nose and throat clinic's care coordination Patients attending ear, nose, and throat (ENT) procedures must be properly informed before and after their operation. Traditionally patients have mainly been contacted and instructed by phone and mailing, but today’s telemedicine solutions have brought healthcare providers much more effective digital tools not only for patient communication but also for remote patient monitoring and data collection. Buddy Healthcare's care coordination and patient engagement platform provide ENT patients with timed information through a mobile app. Patients are educated via a mobile app where they receive push-up notifications and timed reminders. The app supports patients in pre-operative preparation and remembering important tasks and dates. The app continues to support patients post-operatively after the procedure.  Paper-format pre-questionnaires have been turned into digital format and can be filled out through the mobile app without any posting delays. #### Through the digitised ENT care pathway, through the app, patients receive: **Pre-operatively:** - Procedure information package - Laboratory appointment reminder - Pre-assessment / Anesthesia form - Pre-surgery checklist - Medicine discontinuation and fasting reminders - Surgery arrival information  **Post-operatively:** - Post-operative instructions - Pain scale measurement - Wound care and pain management information - Surgery day feedback (Patient-Reported experience measures, PREMs) - Patient-Reported Outcome Measures, PROMs collection   ![Tampere university hospital head nurse small](https://www.buddyhealthcare.com/hs-fs/hubfs/Tampere%20university%20hospital%20head%20nurse%20small.jpg?width=627&height=418&name=Tampere%20university%20hospital%20head%20nurse%20small.jpg) ## CASE STUDY: Tampere University Hospital increased its ability to manage 50% more ENT patients pre-operatively. Tampere University Hospital's day surgery unit partnered with Buddy Healthcare as they were looking to improve their ENT outpatient surgery process. The hospital compared 350 digitally guided patients to 350 traditionally supported (paper-based system) patients with the following results: - 50% increased ability to manage more patients in one day - 98% reduced phone calls - 1h+ preoperative time saved per patient - 80% app download rate [![Read more](https://no-cache.hubspot.com/cta/default/2341524/e8fb9d12-8164-4a46-a352-7cc575942495.png)](https://cta-redirect.hubspot.com/cta/redirect/2341524/e8fb9d12-8164-4a46-a352-7cc575942495) ## Implemented ENT (ear, nose and throat) care pathways **General ENT care pathways** Balloon extension of nasal cavities  Circumcision Ear canal surgery Earlobe repair Earwall Surgery  Hearing Enhancement surgery   Nasal cavity surgery Ossicular chain surgery Septoplasty Surgery for cholesteatoma disease  Surgery Nose Partition Repair  Tear Surgery Channel  Tonsillectomy Treatment of chronic otitis media  **Pediatric ENT care pathways** Adenoidectomy  Balloon sinuplasty  Canalplasty  Cholesteatoma surgery Chronic ear infection surgery Cochlear Implant Surgery Ear tube procedure  Eardrum repair   Eardrum repair  Functional endoscopic sinus surgery Removal of ear tube and eardrum repair Tongue-tie release  Tonsil surgery  Tonsillectomy Tympanoplasty ## Virtual Care with the BuddyCare Platform ### Mobile App for Patients The patient-facing BuddyCare app helps patients to navigate through their care pathways. Timed reminders and push notifications ensure that patients get the right information at the right time. Patients can submit forms or in-app questionnaires to the care personnel and interact via the mobile app.  ![desktop-mobile-image-1](https://www.buddyhealthcare.com/hubfs/desktop-mobile-image-1.png "desktop-mobile-image-1") ### Dashboard for Care Personnel With the dashboard, the hospital care personnel can monitor patients' care progress and see at-a-glance if patients have read all education, submitted in-app questionnaires and followed all instructions. The dashboard collects data during the patients' pathways and enables patient interaction. The dashboard produces reports for analysis. ```json { "@context" : "https://schema.org", "@type" : "Corporation", "address" : { "@type" : "PostalAddress", "addressCountry" : "Finland", "addressLocality" : "Helsinki", "postalCode" : "00510 ", "streetAddress" : "Kuortaneenkatu 2" }, "alternateName" : "Buddy Healthcare", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "fi", "de" ], "contactType" : "sales", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" }, { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "de", "fi" ], "contactType" : "technical support", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" }, { "@type" : "ContactPoint", "areaServed" : [ "US", "GB", "FI", "DE", "CA", "AT", "BE", "CZ", "CY", "DK", "GR", "GI", "HU", "IE", "IT", "MT", "MC", "NL", "NO", "PL", "PT", "RU", "ES", "SE", "CH", "AX", "EE", "FR", "LV", "LT", "LU", "LI", "RO", "SK", "SI" ], "availableLanguage" : [ "en", "de", "fi" ], "contactType" : "customer service", "email" : "info@buddyhealthcare.com", "telephone" : "+358 20 7352310" } ], "description" : "Buddy Healthcare – We help clinics by digitizing care pathways to remotely monitor and guide patients. Our patient guidance solution and care pathway management service are designed to help healthcare providers with the automation of information exchange through patients and mobile devices. The all-in-one software as a service (SaaS) consists of a mobile app for patients, a web based clinical dashboard for care personnel and digitized care pathways management service. Our goal is to help patients to become more informed and engaged with their treatment plan through their mobile phone’s information portal, while helping you, as healthcare professionals, to monitor and manage multiple patients’ progress simultaneously. By providing a secure information exchange through mobile phones that are connected to clinics, our service as a solution enables patients to become more active in their care process and thus potentiates better pre-operative, post-operative and recovery outcomes.", "logo" : "https://www.buddyhealthcare.com/hubfs/BHC_logo_high_res.png", "name" : "Buddy Healthcare Ltd.", "sameAs" : [ "https://www.instagram.com/buddyhealthcare/", "https://www.linkedin.com/company/buddy-healthcare/", "https://www.facebook.com/buddyhealthcare/", "https://twitter.com/buddyhealthcare", "https://www.youtube.com/channel/UC4hts6T1W0hNmX9tnmA00Sw" ], "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "Service", "audience" : { "@type" : "Audience", "name" : "Healthcare providers, hospitals, clinics, doctors, nurses, surgeons, digital transformation team" }, "brand" : { "@type" : "Brand", "name" : "Buddy Healthcare" }, "description" : "BuddyCare is a service as a solution (SaaS), which helps hostpitals & clinics to digitise their care pathways, enable remote patient preparation for their surgeries or other medical appointments or operations. Patients can access to their care plan's information 24/7 in BuddyCare's patient information portal, which patients can access through their mobile phone. The pocket sized information portal is an app, which helps patients to seamlessly navigate through their care process’ steps and information. Automated notifications and reminders ensure that patients get the right information at the right time, leading them to be properly prepared for appointments or procedures. Patients can instantly submit digitised medical forms and questionnaires to hospital personnel, access video material related to their operation (or recovery) while the portal provides a secure, two-way, real-time communication channel. By using the care pathway monitoring dashboard, healthcare providers have a comprehensive, real-time view of all the patients enrolled in your clinical care pathways. The dashboard platform provides clinics with extensive capabilities to monitor and visualise patients’ compliance with their care plan. As a patient progresses through their carepath, attention notifications on care plan tasks are automated and sent to patients’ phones - while care personnel see from the dashboard which tasks have been completed and which are in progress. To assure that a patient is prepared for their next appointment, the dashboard notifies the care personnel about patients who are lagging behind in the preparation process and automatically sends the patients reminders to complete their care plan tasks, such as completing forms / and acknowledging information packets. Through the real time view of patient compliance, the care personnel can easily identify early signs of no- shows / cancellations. And combined with the direct communication channel between the patient's phone and the dashboard, the care personnel can intervene and reach out to the patient directly - no more time-intensive phone calls and unreliable emails or paper mailings. With fully automated patient guidance and data collection, clinics drastically reduce time spent on care coordination. The platform enables collection of standardized questionnaires such as PROMs (patient reported outcomes measures), PREMs (patient reported experience measurees) and QoLs (quality of life questionnaires), which allows hospital management to assess their care plans’ effectiveness and adjust resource planning accordingly.", "image" : "https://www.buddyhealthcare.com/hubfs/BHC_logo_high_res.png", "name" : "BuddyCare", "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "WebSite", "alternateName" : "Buddy Healthcare", "name" : "Buddy Healthcare Ltd.", "url" : "https://www.buddyhealthcare.com/en/" } ``` ```json { "@context" : "http://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/", "name" : "Home Page", "position" : "1" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/platform", "name" : "Platform", "position" : "2" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/restarting-surgeries", "name" : "Restart Elective Surgeries Safely", "position" : "3" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/orthopedics", "name" : "Orthopedic Surgery", "position" : "4" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/ent-ear-nose-throat", "name" : "ENT Surgeries", "position" : "5" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/pediatric-surgery", "name" : "Pediatric Surgery", "position" : "6" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/plastics", "name" : "Plastic Surgery", "position" : "7" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/platform", "name" : "Platform", "position" : "8" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/obesity-surgery", "name" : "Obesity Surgery", "position" : "9" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/gastrointestinal-surgery", "name" : "Gastrointestal Surgery", "position" : "10" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/general-surgery", "name" : "General Surgeries", "position" : "11" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/vascular-surgery", "name" : "Vascular Surgery", "position" : "12" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/digital-breastfeeding-support", "name" : "Breastfeeding", "position" : "13" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/childpsychiatry", "name" : "Child Psychiatry", "position" : "14" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/gastroenterology", "name" : "Gastroenterology", "position" : "15" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/pain-management", "name" : "Pain Management", "position" : "16" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/telepsychiatry-services", "name" : "Telepsychiatry", "position" : "17" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/customers-and-testimonials", "name" : "Customers", "position" : "18" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/automated-patient-reminders", "name" : "Patient Reminders", "position" : "19" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/electronic-pre-operative-assessment", "name" : "Pre-operative Assessment", "position" : "20" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/electronic-patient-reported-outcomes-collection", "name" : "Patient Reported Outcome Measures' Collection", "position" : "21" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/news", "name" : "News and Customer Stories", "position" : "22" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/blog", "name" : "Blog", "position" : "23" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/about-us", "name" : "About Us", "position" : "24" }, { "@type" : "ListItem", "item" : "https://careers.buddyhealthcare.com/", "name" : "Career", "position" : "25" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/company/contact", "name" : "Contact", "position" : "26" }, { "@type" : "ListItem", "item" : "https://www.buddyhealthcare.com/en/frequently-asked-questions", "name" : "Frequently Asked Questions", "position" : "27" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "Patients attending the ear, nose, and throat (ENT) procedures need to be properly informed before and after their operation. 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