University Hospital Uses Remote Care Solution during Healthcare Crisis

Due to a growing number of confirmed COVID-19 cases, hospitals must focus on seriously ill patients. Other patients, however, need to continue care but are facing visitation and treatment limits. Hospitals now need digital communication and treatment solutions to ensure adequate care for all patients.

UKSH and Buddy Healthcare enable ongoing remote patient care

We want to introduce a success story from Germany: the Pain Clinic of Universitätsklinikum Schleswig-Holstein, Campus Lübeck, implemented the BuddyCare solution just before the Coronavirus disease struck. Originally developed as a solution for the automation of care pathways, the BuddyCare platform was introduced in the form of the PainCoach tool with the intention to improve patient care and minimize administrative workload. The unexpected challenges of the pandemic have shown how the BuddyCare solution and PainCoach App can ensure continuous and contactless patient care despite clinic closures.


How does the remote care process work for the patient?

UKSH Pain Day Clinic patients use the PainCoach App from home or on the go. Patients can actively participate in their own care and treatment and receive easy-to-understand, timed instructions, and support throughout the process. All important information, videos and documents are available around the clock in one place. Patients can complete in-App forms or feedback and submit them digitally for care personnel's review. The App also enables the secure exchange of messages between the patient and the provider.

How does the remote monitoring dashboard work for care personnel?

The UKSH Pain Clinic’s care personnel follows the patients’ progress on their care pathways by monitoring the dashboard. The web-based dashboard is a useful tool for collecting all necessary patient data, forms and feedback. The progress and activity of the patient can be monitored by the treatment team at any time via the dashboard. If necessary, the treatment team of the Pain Day Clinic is available to its patients to discuss urgent questions personally over the phone.

Feedback from the UKSH Pain Clinic

Prof. Dr. med. Carla Nau, director of the Clinic for Anaesthesiology and Intensive Care Medicine, says:

“With this digital therapy tool, our patients can continue their treatment. Without this mobile application, the current group of patients would have had to interrupt their care in the outpatient clinic. It is also possible to accompany future pain patients while maintaining compliance with all current safety requirements.”


Simultaneously, the team at the Pain Day Clinic is working on a study to determine the effectiveness of the digital therapy. There are plans to introduce BuddyCare in other UKSH inpatient and outpatient departments in the future.

Find the UKSH Press release here.


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Safe and contacless patient care anytime new

UKSH Pain Day Clinic patients use the PainCoach App from home or on the go.